Taylor Thompson
Klamath Falls
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Klamath Falls, OR
06.2024 - Current
- Assisted in managing daily store operations, ensuring smooth workflow and efficient service delivery.
- Trained new team members on operational procedures and customer service standards.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Collaborated with team to enhance customer satisfaction through prompt service and quality control.
- Supported scheduling efforts, optimizing staff allocation to meet peak demand periods effectively.
- Resolved customer complaints promptly, maintaining high service standards and fostering loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Shift Manager
Dunkin' Donuts
Marble Falls, TX
05.2023 - 02.2024
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members to enhance productivity and operational standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated shift schedules to align staffing with peak business hours effectively.
- Monitored food safety compliance, ensuring adherence to health regulations and standards.
Sales Associate
Dollar General Store
Marble Falls, TX
06.2022 - 03.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized sales floor by restocking merchandise and implementing visual merchandising standards.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
Shift Leader
Wingstop
Marble Falls, TX
08.2020 - 05.2022
- Supervised daily operations to ensure efficient workflow and adherence to food safety standards.
- Trained and mentored new staff, enhancing team performance and service quality.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Implemented process improvements that increased order accuracy and customer satisfaction.
Education
Bachelor of Science - Criminal Justice
Ashworth College
Norcross, GA10-2033
High School Diploma -
James Madison Highschool
Norcross, GA09-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Goal setting
- Conflict resolution
- Sales growth
- Employee performance evaluation
- Cost control
- Schedule oversight
- Adaptability and flexibility
- Verbal and written communication
- Recruitment and hiring
- Product and service sales
- Inventory management
Timeline
Assistant Manager
Domino's Pizza
06.2024 - Current
Shift Manager
Dunkin' Donuts
05.2023 - 02.2024
Sales Associate
Dollar General Store
06.2022 - 03.2023
Shift Leader
Wingstop
08.2020 - 05.2022
Bachelor of Science - Criminal Justice
Ashworth College
High School Diploma -
James Madison Highschool