TAYLOR THOMPSON
New Braunfels,TX
Summary
Looking for a job as a server at a high-quality, high-traffic restaurant and/or bar in New Braunfels. Adept server with excellent attention to detail, customer-facing interactions, strong communication skills, enhancing guest experiences in fast-paced environments, with the ability to engage customers, earn trust and up-sell items.
Overview
19
19
years of professional experience
Work History
Server
Cowboys & Cadillacs Rooftop Bar
New Braunfels, TX
12.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment. Managed multiple tables efficiently, ensuring prompt service and satisfaction.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained new servers on menu knowledge, service protocols, and customer engagement strategies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Co-Founder / Vice President
H2O Marketing Solutions
New Braunfels, TX
06.2017 - Current
- Represented H2O in initial meetings, leading to actionable market analysis presentations that secured 15% more clientele; proposed innovative strategies that boosted KPIs by 30% and doubled ROI through targeted growth opportunities.
- Facilitated seamless communication between clients and marketing teams to drive successful outcomes, enhancing overall project efficiency and client satisfaction.
- Implemented proactive strategies to avert crises, effectively addressing and calming client concerns, which resulted in a 20% increase in client retention and strengthened trust in our services.
- Designed and implemented targeted marketing strategies that not only aligned with clients' goals but also boosted engagement by 30%, resulting in improved client retention and satisfaction.
(Freelance) Server / Caterer
Gennaro's Trattoria & Other Event Venues
Canyon Lake, TX
03.2019 - 06.2023
- Delivered top-notch table service at various events and dining services, efficiently catering to over 100 guests in fast-paced settings, enhancing overall guest experience and event success.
- Skillfully delivered food and beverages to over 50 guests each shift, ensuring accuracy and fostering a welcoming atmosphere through attentive and professional service.
- Coordinated setup and breakdown for 15+ events, boosting attendee satisfaction by 30% through seamless operations. Successfully managed 5+ tables and catered events at once, ensuring 100% guest satisfaction through meticulous attention to detail. Successfully collaborated with a diverse team during a tight project deadline, ensuring consistent quality and professionalism that led to a 20% faster project completion and increased team morale.
Server
Gianna Italian Kitchen
Tomball, TX
05.2007 - 05.2010
- Ensured exceptional guest experiences by providing prompt, friendly, and attentive service, from start to finish.
- Cultivated a loyal base of over 15 regular customers, boosting customer satisfaction and retention through personalized interactions.
- Enhanced customer dining experiences by expertly pairing wines with Italian dishes, resulting in a measurable increase in customer satisfaction ratings.
Education
Master of Arts - Strategic Communications
Texas State University-San Marcos
San Marcos, TX05-2012
Bachelor of Arts - Public Relations (Minor: Psychology)
Texas State University-San Marcos
San Marcos, TX01-2009
Skills
- Strong work ethic
- Detail-oriented approach
- Easily adjusts to change
- Thrive in fast-paced environments
- Customer engagement expertise
- Drink preparation & mixology
- Collaborative teamwork
- Proficient in POS systems
- Guest engagement
- Exceptional customer service
- High volume dining
Timeline
Server
Cowboys & Cadillacs Rooftop Bar
12.2025 - Current
(Freelance) Server / Caterer
Gennaro's Trattoria & Other Event Venues
03.2019 - 06.2023
Co-Founder / Vice President
H2O Marketing Solutions
06.2017 - Current
Server
Gianna Italian Kitchen
05.2007 - 05.2010
Bachelor of Arts - Public Relations (Minor: Psychology)
Texas State University-San Marcos
Master of Arts - Strategic Communications
Texas State University-San Marcos