Taylor Tope
Summary
Reliable and upbeat technician successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Sales Representative
White House Farms
Georgetown, SC
11.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Property Manager
Airbnb
Georgetown, SC
01.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Service Advisor
Tidelands Ford Lincoln
Pawleys Island, SC
03.2023 - 09.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Bartender/Server
SoCo Grille
Georgetown, SC
10.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Maintenance Technician
GLOBALFOUNDRIES
Malta, NY
01.2018 - 01.2022
- Applied critical thinking and research to address complex issues.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Inspected and maintained equipment to keep items in top working condition.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Collaborated with team members to complete larger repair projects efficiently.
Landscaping Manager
Tope Landscaping
Latham, NY
03.2015 - 01.2022
- Implemented sustainable landscaping practices, resulting in reduced water usage and lower maintenance costs.
- Maximized employee productivity by establishing clear performance expectations and providing ongoing feedback through regular evaluations.
- Trained new hires on company policies, equipment operation, and landscaping techniques for consistent quality across all projects.
- Improved overall landscape health with diligent pruning, fertilization, pest control measures, and irrigation system maintenance.
- Oversaw purchasing of plants, materials, and equipment needed for each project while adhering to budgetary guidelines.
Education
High School Diploma -
Burnt Hills-Ballston Lake Senior High School
Burnt Hills, NY06.2011
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Complex Problem-Solving
Timeline
Sales Representative
White House Farms
11.2023 - Current
Service Advisor
Tidelands Ford Lincoln
03.2023 - 09.2023
Bartender/Server
SoCo Grille
10.2022 - 03.2023
Property Manager
Airbnb
01.2022 - Current
Maintenance Technician
GLOBALFOUNDRIES
01.2018 - 01.2022
Landscaping Manager
Tope Landscaping
03.2015 - 01.2022
High School Diploma -
Burnt Hills-Ballston Lake Senior High School