Taylor Wagner
Chandler,Arizona
Summary
Achieved significant growth and profitability at Mountainside Fitness by analyzing financial performance and market trends. Excelled in recruiting, training, and mentoring a diverse team, enhancing member engagement through exceptional service. Demonstrated proficiency in budget management and strategic development, fostering a results-driven environment.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Mountainside Fitness
2023.06 - Current
- Monitor and analyze financial performance, including budgeting, expense management, and revenue generation, to achieve financial targets and maximize profitability.
- Recruit, train, and mentor a diverse team of employees, fostering a positive work environment and promoting professional growth
- Cultivate strong relationships with members by delivering exceptional service, handling complaints, and soliciting feedback for continuous improvement.
- Analyze market trends and member data to develop and implement strategies that drive growth, optimize operations, and enhance member engagement.
Membership Services Representative/Head of Sales
Mountainside Fitness
2023.01 - 2023.06
- Process membership applications, renewals, and cancellations efficiently, ensuring accurate data entry and adherence to company policies
- Drive membership growth by actively engaging with prospective members, conducting facility tours, and presenting tailored membership options based on individual needs and goals.
- Collaborate with team members to ensure a cohesive approach to sales and customer service, contributing to a positive and professional gym environment
- Manage the membership sign-up process, including processing applications, handling payments, and ensuring a smooth onboarding experience.
Front Desk Attendant
Mountainside Fitness
2022.08 - 2023.01
- Greet and assist members and guests with a professional and friendly demeanor, providing information on gym facilities, memberships, and services.
- Maintain a clean and organized gym floor, ensuring that all necessary supplies are stocked and readily available.
- Collaborate with other staff members to ensure smooth gym operation and support daily administrative tasks as needed.
Summer Fitness Coach / Personal Trainer Intern
New Roots Fitness Company
2022.05 - 2022.08
- Develop personalized fitness programs and conduct one-on-one training sessions to support clients in achieving their health and fitness goals.
- Participate in ongoing training and workshops to enhance knowledge of fitness principles, exercise techniques, and client communication.
- Support administrative functions such as scheduling sessions, managing client records, and maintaining training equipment and facilities
Wellness Advisor
YogaSix
2022.03 - 2022.08
- Kindly welcome and assist members and guests, providing information about class schedules, membership options, and studio amenities with a friendly and professional demeanor.
- Promote and sell studio memberships, class packages, and retail products, utilizing effective sales techniques to meet or exceed sales targets and enhance member engagement.
- Engage with members and create a supportive and inclusive atmosphere, fostering a sense of community and encouraging participation in-studio events and workshops.
Education
Bachelor of Science - Communications
Northern Arizona University
Arizona 12.2024
High School Diploma -
Mountain Vista Highschool
Highlands Ranch, Colorado 05.2020
Skills
- Customer Relationship Management
- Sales Strategies and Techniques
- Negotiation
- Product Knowledge
- Adaptability
- Sales Reporting and Analysis
- Operational Management
- Training and Development
- Time Management
Timeline
Assistant General Manager
Mountainside Fitness
2023.06 - Current
Membership Services Representative/Head of Sales
Mountainside Fitness
2023.01 - 2023.06
Front Desk Attendant
Mountainside Fitness
2022.08 - 2023.01
Summer Fitness Coach / Personal Trainer Intern
New Roots Fitness Company
2022.05 - 2022.08
Wellness Advisor
YogaSix
2022.03 - 2022.08
Bachelor of Science - Communications
Northern Arizona University
High School Diploma -
Mountain Vista Highschool
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