Taylor Walker
Charlotte,NC
Summary
Proven Guest Experience Manager at Cava Grill with a track record of enhancing customer satisfaction through exceptional communication and guest complaint resolution. Skilled in team member development and streamlining operations, leading to reduced wait times and increased efficiency. Expertise in hospitality underscores a commitment to elevating guest services and fostering positive experiences. all while keeping a smile on my face.
Overview
8
8
years of professional experience
Work History
Guest Experience Manager
Cava Grill
08.2023 - 10.2024
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
Customer Service Representative
Iqour
03.2021 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Blue Cross NC
Charlotte, NC
12.2016 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Independence High School
2012
Skills
- Exceptional communication
- Language fluency
- Sales and upselling
- Guest services
- Hospitality and service industry background
- Guest complaint resolution
- Complaint handling
- Team member development
Languages
English
Full Professional
Timeline
Guest Experience Manager
Cava Grill
08.2023 - 10.2024
Customer Service Representative
Iqour
03.2021 - 06.2023
Customer Service Representative
Blue Cross NC
12.2016 - 11.2018
Independence High School