Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Taylor Walts

Monticello,IN

Summary

Personable Customer Service Representative with a long list of experience in the customer service industry. A good team player with an upbeat, positive attitude and skills in establishing a good relationship with clients. Motivated to maintain customer satisfaction and contribute to company success. Hardworking employee with multitasking and time management abilities. Dedicated to prioritize and work well in fast-paced working environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed CSR/Insurance Agent

Insurance Solutions From Amber
Monticello, IN
08.2020 - Current
  • Provided customer service support to customers over the phone and by email.
  • Handled customer requests and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Performed account maintenance activities such as updating client information in databases.

Waitress/Hostess/Kitchen Staff Member

Bruno's Pizza and Big O's Sportsroom
West Lafayette, IN
11.2019 - 02.2024
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Organized take-out orders efficiently according to customer requests.
  • Provided accurate change for cash transactions using a cash register system.

Cashier/Department Staff

Menards
West Lafayette, IN
06.2020 - 09.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Certificate in Insurance - Insurance And Business Practices

Ivy Tech Community College
Lafayette, IN
05-2022

High School Diploma -

Frontier Jr-Sr High School
Chalmers, IN
05-2021

Skills

  • Customer Focus
  • Data Entry
  • Complaint resolution
  • Product Knowledge
  • Staff Training
  • Adaptive team player
  • Positive and professional
  • Multi-Task Management

Affiliations

  • Fitness
  • Camping
  • Hiking

Certification

  • Insurance Certificate
  • Property and Casualty Insurance Licensed
  • Life Insurance Licensed

Timeline

Licensed CSR/Insurance Agent

Insurance Solutions From Amber
08.2020 - Current

Cashier/Department Staff

Menards
06.2020 - 09.2021

Waitress/Hostess/Kitchen Staff Member

Bruno's Pizza and Big O's Sportsroom
11.2019 - 02.2024

Certificate in Insurance - Insurance And Business Practices

Ivy Tech Community College

High School Diploma -

Frontier Jr-Sr High School

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Taylor Walts