Taylor Ware
Odenville,AL
Summary
Detail-oriented Medical Receptionist with expertise in patient scheduling, HIPAA compliance, and crisis intervention. Skilled in facilitating communication and streamlining office operations for enhanced patient relations.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Dr. James Beretta
Pelham, AL
05.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed patient registrations and insurance verifications accurately and promptly.
- Maintained organized medical records ensuring compliance with privacy regulations.
- Facilitated communication between patients and healthcare providers, addressing inquiries effectively.
- Utilized electronic health record (EHR) systems to streamline patient information management.
- Coordinated office operations, supporting a smooth workflow within the practice environment.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Administrative Assistant
Storm Force Shutters
Pensacola, FL
10.2023 - 05.2024
- Managed scheduling and calendar coordination for executive team, ensuring optimal time management.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in preparing reports and presentations, enhancing communication across departments.
- Organized travel arrangements and itineraries, streamlining logistics for staff and clients.
- Placed orders with manufacturers and processed invoices from them.
- Created spreadsheets of inventory.
- Processed payments from clients and scheduled install dates.
- Maintained logs of work truck maintenance.
Expert Consultant
FavorHouse
Pensacola, FL
05.2021 - 06.2023
- Provided expert consultation services to Child Protective Investigators with the Department of Children and Families (DCF).
- Provided crisis intervention services to domestic violence victims, ensuring immediate support and guidance.
- Served as a liaison between clients and other service providers such as mental health counselors or substance abuse treatment specialists.
- Maintained up-to-date knowledge of domestic violence trends, research, and best practices through ongoing professional development.
- Consulted and advised on methods for screening and intervening in domestic violence situations.
- Organized fundraising events that raised awareness about domestic violence while generating financial support for agency programs/services offered.
- Advocated on behalf of clients in court proceedings, effectively communicating their needs and concerns to legal professionals.
- Enhanced community awareness of domestic violence issues through conducting educational workshops and presentations.
Crisis Counselor
FavorHouse
Pensacola, FL
10.2020 - 05.2021
- Provided crisis intervention and emotional support to individuals in distress.
- Assessed client needs and developed personalized action plans for recovery.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Facilitated group therapy sessions, promoting peer support and coping strategies.
Education
Bachelor of Science - Social Work
University of West Florida
Pensacola, FL05-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Patient relations
Timeline
Medical Receptionist
Dr. James Beretta
05.2024 - Current
Administrative Assistant
Storm Force Shutters
10.2023 - 05.2024
Expert Consultant
FavorHouse
05.2021 - 06.2023
Crisis Counselor
FavorHouse
10.2020 - 05.2021
Bachelor of Science - Social Work
University of West Florida