Taylor Washington
Baltimore,MD
Summary
Experienced patient- focused professional with a strong background in patient care, Emergency and problem solving. Ready to fill an executive role in a reputable facility where I can continue to develop and enhance my communication and hands on skills. 4+ years of experience. Great with everyone, eager to learn new skills and very capable of working in and keeping up with fast-pasted work environments.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Jeffrey Gaber & Associates
Pikesville, Maryland
01.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Took messages from patients and promptly relayed to appropriate staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answering phones and responding efficiently to patients needs or concerns.
- Managed front office customer service, appointment management, billing and administration task to streamline work flow.
- Entered insurance, demographics and health history into patient database.
- Scheduled and confirmed patient appointments and consultations.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Protected patients by observing strict HIPAA guidelines.
- Scheduling patients for pre-op's
Surgical Coordinator
Towson Orthopaedic Associates (Hybrid)
Towson, Maryland
01.2020 - 01.2023
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Communicates professionally, effectively and compassionately with patients, physicians and their staff including individuals from hospitals, labs etc.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Maintain and utilize computer databases including Epic, Microsoft outlook, medstrat etc, to acknowledge and communicate patient needs.
- Scheduling patients pre-op and post-op appointments with provider.
- Schedules patients surgical procedure with appropriate provider and facility based on medical conditions, insurance and availability.
- Reports all necessary information and/or unusual occurrences in accordance with policies/procedures.
- Participates in developmental and educational activities.
- Provides detailed information to patients regarding time of scheduled arrival, pre-op testing and any other information needed.
- Works effectively as a team member offering support to other staff members.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Scheduled follow-up appointments as designated by physician.
- Acted as liaison between physicians, insurance companies, patients and their families regarding surgical procedures.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
Surgical Coordinator
Medstar Health Orthopedics
Timonium, MD
01.2019 - 01.2020
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Compiled and coded patient information or data in appropriate computer system.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Arranged hospital admissions for patients as required.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Located scheduling barriers and implemented appropriate solutions.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Medical Call Center Representative
Johns Hopkins Hospital (Hybrid)
Baltimore, Maryland
11.2018 - 01.2019
- Greeted customers in a professional and courteous manner.
- Monitored incoming calls to ensure they were routed correctly according to established protocols.
- Managed incoming calls and scheduled appointments for patients.
- Collaborated with physicians, nurses, and other staff members as needed.
- Utilized various software systems such as EMRs, CRMs, and databases effectively.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Educated patients on proper use of medications, treatments, and follow-up care instructions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed outbound calls to remind patients about upcoming appointments.
- Assisted in resolving customer complaints in a timely manner.
- Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
- Engaged with customers in an empathetic and professional manner at all times.
- Processed payments from patients for copayments or other fees related to their care.
- Verified insurance eligibility for patients prior to scheduling appointments or procedures.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
High School Diploma -
Mergenthaler Vocational Technical High School
Baltimore, MD06-2020
Skills
- Billing support
- Medical office administration
- Paperwork coordination
- Medical office procedures
- HIPAA guidelines
- Co-payment collection
- Appointment management
- Telephone etiquette
- Insurance verification
- EMR / EHR
- Patient scheduling
- Microsoft office
- Documentation
- Reminder calls
- Medical charting
- Medical terminology
- Medstrat
- Epic
- Surgimate
- Microsoft outlook
Timeline
Medical Receptionist
Jeffrey Gaber & Associates
01.2023 - Current
Surgical Coordinator
Towson Orthopaedic Associates (Hybrid)
01.2020 - 01.2023
Surgical Coordinator
Medstar Health Orthopedics
01.2019 - 01.2020
Medical Call Center Representative
Johns Hopkins Hospital (Hybrid)
11.2018 - 01.2019
High School Diploma -
Mergenthaler Vocational Technical High School