Taylor White
Dallas,TX
Summary
Results-driven professional with a strong background in patient services and administrative support. Skilled in program management and cross-departmental coordination, leveraging healthcare systems knowledge to streamline operations and elevate patient satisfaction through effective communication and training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Services Specialist
Baylor Scott & White Health
Waxahachie, Texas
07.2025 - 03.2026
- Assist patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments.
- Register patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
- Processed payments for physician or clinic services, posting charges using appropriate codes and generating daily financial reports. Verified cash drawer against reports and provided accurate information to patients and approved entities regarding medical and financial inquiries.
- Handled escalated inquiries about services and hours to ensure accurate information was provided to clients.
- Managed medical records by retrieving, sorting, and filing charts for appointments and prescription refills. Facilitated transfers and referrals by copying medical records as requested.
- Trained and mentored junior staff, providing guidance and support to enhance team capabilities.
Admin Analyst
Health Care Service Corporation
Richardson, TX
10.2022 - 05.2025
- Responsible for the management and maintenance of the following operational aspects of network programs: Project / Enhancements / Initiative planning and implementation.
- Cross functional departmental coordination.
- Program management and administration including data maintenance / processing, identifying providers for recruitment or education, research and resolution of issues, answering inquiries.
- Communications / Training including network management representative training, provider correspondence, webinars and related presentation material development.
- Results reporting and analysis coordination.
- System Testing and creating job aids.
- Coordinate with HCSC plans in support of network programs. Perform operational functions for specified network programs and serve as plan lead. Coordinate with internal resources for implementation and operation tasks.
- Establish relationships with appropriate HCSC representatives including technical areas and coordinate operational activities with HCSC plans to promote synergies and consistency within HCSC.
- Participate in BCA and/or external entity meetings when appropriate.
- Identify and implement continuous improvement opportunities.
Business Coordinator
Health Care Service Corporation
Richardson, TX
11.2016 - 10.2022
- Drove front-end sales initiatives for new group business to support small businesses in various sectors.
- Coordinated changes for existing businesses to facilitate group renewal.
- Managed time effectively to complete multiple projects simultaneously, ensuring goals and deadlines were met.
- Utilized analytical thinking and organizational skills to mediate risks related to state and federal legislative changes, contributing to revenue generation.
Education
Associate of Arts -
DALLAS COLLEGE
Dallas, TX05-2023
Skills
- Account Management
- Project Management
- Microsoft Office
- Communication
- Healthcare systems
- Quality assurance
- Customer service
- Health insurance knowledge
Certification
Notary Public
Timeline
Patient Services Specialist
Baylor Scott & White Health
07.2025 - 03.2026
Admin Analyst
Health Care Service Corporation
10.2022 - 05.2025
Business Coordinator
Health Care Service Corporation
11.2016 - 10.2022
Associate of Arts -
DALLAS COLLEGE