Taylor Williams
Charleston,WV
Summary
Self-motivated Maintenance Administrator with over 10 years of valuable experience in actively maintaining multiple job functions and tracking projects to completion to ensure quality work. Highly capable of prioritizing maintenance needs and promptly responding to emergent requests. Trained to document detailed records of completed labor events through internal and external department coordination. Interested in expanding personal skillset and knowledge of company trades.
Overview
11
11
years of professional experience
Work History
Maintenance Administrator
Frontier Communication
09.2013 - Current
- Improved employee reliability by creating and implementing an hourly assignment schedule.
- Enhanced personal productivity by accepting all offered training and requesting in depth explanations of procedures, while maintaining understanding and regular use of all related systems.
- Shrunk knowledge gaps with ongoing training and offering employee mentoring for new or less experienced team members.
- Reduced repeat complaints and increased customer satisfaction by establishing and actively maintaining clear communication channels between Dispatch and field departments.
- Facilitated cross-functional collaboration on construction and engineering projects related to regulated complaints or dispatch requests.
- Reviewed and updated data to streamline national callout processes, resulting in faster response times to emergent dispatch requests.
- Operated as a multi-functional employee available for any role the Dispatch department is in need of.
Technical Support Agent
TRG / IBEX Global
08.2012 - 08.2013
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, complaints, and other relevant documentation within the company's systems.
- De-escalated and resolved customer complaints quickly and efficiently with a polite and professional approach.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice and troubleshooting.
- Advised customers about new products and assisted customers in determining best F-Secure product for individual needs.
- Presented feedback to management on customer service trends and improvement areas.
Education
High School Diploma -
St. Albans High School
St. Albans, WVSkills
- Scheduling Coordination
- Regulatory Compliance
- Training Development
- Project Management
- Decision-Making
- Job Prioritizing
Timeline
Maintenance Administrator
Frontier Communication
09.2013 - Current
Technical Support Agent
TRG / IBEX Global
08.2012 - 08.2013
High School Diploma -
St. Albans High School
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