Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taylor Williams

Houston,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart.com
10.2023 - 01.2024
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Care Specialist

Lowe's
05.2023 - 08.2023
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Subject Matter Expert

Savilinx
10.2022 - 01.2023
  • Identified key performance indicators and guided team members on refining procedures to improve outcomes.

Healthcare Customer Service Representative

Teleperformance
11.2021 - 06.2022
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.

Healthcare Customer Service Representative

Maximus
02.2021 - 09.2021
  • Assisted in checking patient's insurance eligibility prior to their appointment.

Education

High School -

Hattiesburg High School
05.2018

Skills

  • Point of sale system
  • Email correspondence
  • Appointment scheduling
  • Claims monitoring
  • Call logging
  • Communication
  • Inbound and Outbound Calling
  • Data Collection
  • Account Management
  • Retail sales customer service

Languages

  • Native
  • English

Timeline

Customer Service Representative

Walmart.com
10.2023 - 01.2024

Customer Care Specialist

Lowe's
05.2023 - 08.2023

Subject Matter Expert

Savilinx
10.2022 - 01.2023

Healthcare Customer Service Representative

Teleperformance
11.2021 - 06.2022

Healthcare Customer Service Representative

Maximus
02.2021 - 09.2021

High School -

Hattiesburg High School
Taylor Williams