Taylor Williams
Hudsonville,MI
Summary
Compassionate and hard working professional with a strong interest in healthcare. Proven experience in monitoring and providing care to clients in inpatient and home settings. Demonstrated strengths in building relationships, prioritizing tasks, and managing time effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Grand Rapids Community College
Grand Rapids
02.2023 - 08.2024
- College call center: Provide information about admissions and enrollment, verify identity of callers, answer questions, review college transcripts, resolve issues with students' accounts, help students enroll in classes, and transfer calls to appropriate departments.
Customer Service Representative
Staffing Inc, AXIOS Inc
Grand Rapids
01.2022 - 05.2022
- Worked remotely on a laptop. Made outbound calls to different phone numbers to gather information and statistics related to politics. Asked people multiple-choice questions and documented their responses. Kept track of the telephone numbers and names of people called and surveyed.
Assembly Line Worker & Packaging Technician
Amway Corporation
Ada
05.2019 - 11.2019
- Assembled parts into finished products; Ensured quality control; Maintained supply inventory; Recorded actions on production forms; Communicated with other stations on the assembly line; Ensured accuracy, speed, and efficiency; Checked for defective items; Weighed, labeled, and loaded items into containers.
Advanced Residential Instructor
Hope Network
Grand Rapids
11.2018 - 02.2019
- Ensured appropriate monitoring of consumers; Assisted with activities of daily living when needed; Interacted with consumers; Built and maintained a healthy and positive relationship with consumers; Cleaned bedrooms and living areas in the facility; Drove consumers to and from appointments.
Caregiver
Private Residence
Grand Rapids
04.2017 - 08.2018
- Assisted with activities of daily living; Encouraged resident to do as much of their own care as possible; Completed light to moderate cleaning.
Customer Service Representative
The H.O.P.E. Program
Kentwood
01.2016 - 02.2017
- Answered incoming phone calls to respond to client questions and provide needed information; Contacted client to offer surveys to determine eligibility for credit review and repair; Directed interested to appropriate law office in order to take action in fixing credit; Made outbound calls to a daily list of potential clients to inform them of offers; Resolved client's issues.
Education
High school -
Northview High School
Grand Rapids, MI05.2012
Skills
- Patient care
- ADL support
- Interpersonal Skills
- Customer Service
- Problem Solving
- Verbal and written communication
- Computer Proficiency
- Data entry
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Customer Service Representative
Grand Rapids Community College
02.2023 - 08.2024
Customer Service Representative
Staffing Inc, AXIOS Inc
01.2022 - 05.2022
Assembly Line Worker & Packaging Technician
Amway Corporation
05.2019 - 11.2019
Advanced Residential Instructor
Hope Network
11.2018 - 02.2019
Caregiver
Private Residence
04.2017 - 08.2018
Customer Service Representative
The H.O.P.E. Program
01.2016 - 02.2017
High school -
Northview High School
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