Angela Wilson
Saint Joseph,Missouri
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Mosaic Lifecare
Saint Joseph, MO
03.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Lead Housekeeper
Mosaic Life Care
Saint Joseph, MO
02.2021 - 03.2023
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Custodial Worker
Biozyme
Saint Joseph, MO
06.2020 - 02.2021
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Kept building spaces premises clean inside and outside.
Maintenance Custodian
Sams Club Distribution
Saint Joseph, MO
06.2019 - 06.2020
- Moved furniture for cleaning and set up for special events.
- Reported vandalism or other damage to property to supervisor.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07.1997
Skills
- Patient Registration
- Payment Processing
- Customer Satisfaction
- Eligibility Determinations
Timeline
Patient Access Representative
Mosaic Lifecare
03.2023 - Current
Lead Housekeeper
Mosaic Life Care
02.2021 - 03.2023
Custodial Worker
Biozyme
06.2020 - 02.2021
Maintenance Custodian
Sams Club Distribution
06.2019 - 06.2020
High School Diploma -
Penn Foster Career School