Taylor Wilson
Alamance Air Solutions
Burlington,NC
Summary
HVAC business owner with a proven track record at Alamance Air Solutions, excelling in customer relations and project management. Successfully increased customer satisfaction through efficient operations and strong relationship building, while negotiating favorable contracts to reduce costs. Led a high-performing team, driving revenue growth and ensuring exceptional service delivery.
Work History
Owner
- Directed HVAC service operations, aligning scheduling, dispatch, and customer communication with business goals.
- Oversaw installation and repair workflows, ensuring safe, efficient completion of residential and light commercial jobs.
- Managed estimates, pricing, and customer approvals to support accurate job planning and revenue growth.
- Coordinated maintenance and troubleshooting activities for heating, cooling, and ventilation systems.
- Implemented quality control standards to maintain workmanship, code compliance, and customer satisfaction.
- Recruited, trained, and supported technicians on equipment handling, diagnostics, and service procedures.
- Monitored inventory, parts ordering, and vendor relationships to reduce delays and service interruptions.
- Resolved escalated client issues professionally, reinforcing trust and long-term service relationships.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
Associate of Science - Hvacr
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Project management
Business management
Negotiation
Accomplishments
Nc H3-1 license
EPA refrigerant universal certification
Timeline
Owner
Alamance Air Solutions
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Alamance Community College
Associate of Science from Hvacr
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