Taylor Wise
Riverview,FL
Summary
Dynamic professional with a proven track record in customer relationship building and CRM software proficiency, notably at ReedTMS Logistics. Excelled in territory and account management, securing a $20k sales achievement in beverage mix product. Skilled in Microsoft Office, adept at fostering client relationships and driving sales with enthusiasm and strategic insight.
Overview
11
11
years of professional experience
Work History
Customer Service Coordinator
ReedTMS Logistics
Tampa, FL
08.2022 - 11.2023
- Provided customer service assistance to customers via phone and email.
- Ensured that all customer inquiries were responded to in a timely manner.
- Tracked shipments using logistics TMS systems.
Delivery Driver
STAPLES
Tampa, FL
07.2021 - 07.2022
- Safely and efficiently delivered all customer orders in Pinellas and Hillsborough county, delivering office supplies and furniture
- DOT certified driver
Sales Representative
COOL BREEZE BEVERAGES
Tampa, FL
11.2020 - 07.2021
- As the outside sales rep (B2B) for the Hillsborough & Polk County markets I sought out new customers and visit existing customers to sell in beverage programs, bar/kitchen equipment & general hospitality products
- Serviced a wide range of customers from hotels, offices, bars, restaurants, car dealerships to schools and airports
- I was responsible for and oversaw the sales of $20k in frozen drink mix product & installation of $63k worth of Spaceman frozen drink machines for the Lowes Hotel in South Beach
Account Manager
FRESH EXPRESS INC.
Tampa, FL
05.2016 - 10.2020
- Serve as the lead point of contact for all customer account management matters
- Ensure the timely and successful delivery of our products according to customer needs and objectives
- Monitoring competitive activities within accounts and preventing attrition
- Selling in new items, expanding customers different product segments, and managing customers product mix to drive sales
- America's largest supplier of packaged salads and value-added vegetables
Retail Specialist
FRESH EXPRESS INC.
Tampa, FL
05.2016 - 10.2020
- Managed sales, shrink, quality opportunities, business best practices, and brand awareness for the Publix Lakeland Division's 300+ stores.
- Teaching and promoting best business practices, filled out of stocks, worked in product from back rooms, facing and blocking product, merchandising and display building, planograms, properly priced and tagged items, delivered samples and live product
- Preformed surveys, audits, and quality inspections for Fresh Express and Publix.
- Work collaboratively with account managers on execution and brand focuses.
- Utilized real-time, hands-on problem solving on a weekly basis to help Publix produce managers identify and fix inventory and ordering issues causing product shrink and out-of-stocks by increasing or decreasing item MASC's, adjusting forecasts for accuracy during promotional ad weeks, performing item counts, and making sure products are priced correctly.
Assistant Manager
PAPA MURPHY'S TAKE N BAKE PIZZA
Windermere, FL
01.2013 - 04.2016
- Trained all new hires on food prep operations, safety and proper equipment handling, food safety and cleaning standards, front of house operations including customer service and POS efficiency
- Accountable for all purchasing, inventory, and food cost, ensuring profitability by controlling cost and pushing sales
Education
BACHELOR OF ARTS - CRIMINAL JUSTICE
University of North Florida
Jacksonville, FL12-2011
Skills
- Customer relationship building
- CRM software proficiency
- TMS software proficiency
- Customer service
- Microsoft office and outlook proficiency
- Territory and account management
Timeline
Customer Service Coordinator
ReedTMS Logistics
08.2022 - 11.2023
Delivery Driver
STAPLES
07.2021 - 07.2022
Sales Representative
COOL BREEZE BEVERAGES
11.2020 - 07.2021
Account Manager
FRESH EXPRESS INC.
05.2016 - 10.2020
Retail Specialist
FRESH EXPRESS INC.
05.2016 - 10.2020
Assistant Manager
PAPA MURPHY'S TAKE N BAKE PIZZA
01.2013 - 04.2016
BACHELOR OF ARTS - CRIMINAL JUSTICE
University of North Florida
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