Taylor Woerner Lane
Office Manager
Lake Dallas,TX
Summary
Resourceful Office Manager with 2 years of experience, skilled in managing daily office operations, developing efficient filing systems, and maintaining confidential employee records. Proficient in office management, leadership, relationship management, and customer service.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Office Manager
Mosquito Joe of Northwest DFW
03.2021 - Current
- Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations
- Addressed customer inquiries and promptly resolved complaints
- Trained new hires in company policies, work processes and job-specific tasks
- Coordinated office workflow and monitored task completion to evaluate quality and performance
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime
- Managed master office calendar and coordinated appointments, meetings and travel dates
- Performed recordkeeping and document filing tasks to organize important company information
- Maintained record-keeping systems, supply management, and office policies to optimize productivity and support well-organized work environment
- Supervised reception area to drive effective internal and external telephone and mail communications
- Managed employee performance through disciplining, coaching and counseling
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Server
Another Broken Egg Cafe
06.2020 - 01.2021
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Handled multiple tables simultaneously with high service quality
- Used POS system to accurately input orders and process payments
- Completed opening and closing checklists according to set standards
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
- Monitored tables, offering add-ons and checking on guest satisfaction
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Took orders, made drinks and provided refills for guests
- Greeted all guests with smile and friendly welcome
- Prepared itemized checks, including total meal costs and sales taxes
- Entered orders and processed payments using till system
- Answered customer menu questions and offered suggestions based on individual preferences
- Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff
- Cultivated warm relationships with regular customers.
Education
High School Diploma - Basics
Ponder High School
Ponder03.2016
Skills
- Staff hiring, training, and coaching
- Billing
- Senior Leadership Team
- Scheduling and calendar management
- Clear oral/written communication
- Documentation expertise
- Credit and collections
- Mail handling
- Team supervision
- Scheduling and calendar management
- Organizational skills
- Team bonding
- Office administration
- Administrative support
- Relationship building
- Documentation expertise
- Office management
- Routing
- Customer service
- Conflict management
- Meeting planning
Accomplishments
Awarded 'Most MOJO'
Timeline
Office Manager
Mosquito Joe of Northwest DFW
03.2021 - Current
Server
Another Broken Egg Cafe
06.2020 - 01.2021
High School Diploma - Basics
Ponder High School
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