Taylor Wolfe
Pittsburgh,PA
Summary
Dynamic General Manager with expertise in operations management, team leadership, and client relationships. Proven track record of managerial experience, staff leadership, professionalism and dedication to my role.
Overview
10
10
years of professional experience
Work History
General Manager
Pet Palace Resort
Pittsburgh, Pa
03.2023 - Current
- Managed daily operations of luxury pet resort
- Developed and implemented customer service protocols
- Supervised team to ensure high-quality pet care
- Trained staff on safety and care procedures
- Handled client concerns with professionalism and empathy
- Oversaw daily business operations, including budgeting and staffing.
- Coordinated maintenance of facility and equipment
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline procedures to uphold company policies and standards. through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Pet Palace Resort
Pittsburgh, Pennsylvania
03.2022 - 03.2023
- Assisted customers with inquiries regarding pet care and resort services.
- Provided support during peak hours to ensure smooth operations and customer satisfaction.
- Resolved customer complaints effectively and maintained positive relationships.
- Educated pet owners on resort policies and services available for their pets.
- Collaborated with team members to improve service delivery and efficiency.
- Trained new staff on customer service protocols and best practices at the resort.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Lead Bartender
Highmark Stadium
Pittsburgh, Pennsylvania
07.2022 - 10.2022
- Supervised bar operations during high-traffic events at a major sports venue.
- Maintained inventory levels, ensuring timely restocking of supplies and equipment.
- Provided exceptional customer service, enhancing guest experiences during events.
- Managed closing and opening procedures such as counting money
- Performed cashier duties such as accepting payments from customers and making change accurately.
Manager
Flannerys Irish Pub
Cleveland, OH
06.2021 - 07.2021
- Managed daily operations and staff activities in a busy pub environment.
- Trained and mentored new employees on service standards and procedures.
- Oversaw inventory management and ensured stock levels met demand.
- Enforced health and safety regulations to maintain a safe working environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Event Sales Manager
Punch Bowl Social Cleveland
Cleveland, Ohio
08.2019 - 03.2020
- Developed event packages to enhance customer engagement and satisfaction.
- Coordinated logistics for various events, ensuring seamless execution.
- Managed vendor relationships to secure resources and services for events.
- Trained staff on event procedures and customer service best practices.
- Analyzed customer feedback to improve future event offerings and experiences.
- Oversaw budget management for events, maintaining cost efficiency.
- Fostered relationships with clients to understand their event needs and preferences.
- Created detailed reports summarizing event sales activities such as number of attendees, total revenue generated.
- Established relationships with vendors, suppliers and sponsors to secure discounts or exclusive packages for customers.
- Organized meetings with potential clients to explain services offered and negotiate contracts.
- Produced weekly and monthly reports highlighting key performance indicators for management review.
- Prepared budgets for upcoming events and monitored expenditures throughout the planning process.
- Created and presented proposals and built successful RFPs for new events.
- Worked closely with clients to coordinate details and maximize satisfaction.
- Resolved any customer complaints or issues that arose during an event.
Sales Administrator
Punch Bowl Social Cleveland
Cleveland, OH
01.2017 - 08.2019
- Managed daily sales operations and coordinated with multiple departments.
- Processed customer sales/deposits and maintained accurate inventory records.
- Assisted in training new staff on sales procedures and software systems.
- Organized promotional events to drive customer engagement and brand awareness.
- Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
- Collaborated with management to improve sales processes and workflows.
- Provided administrative support to sales team by preparing and organizing customer data.
- Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
- Prepared detailed proposals outlining terms of sale including payment plans, discounts, warranties.
- Conducted research on potential customers to determine their needs and preferences before making contact with them.
- Responded to inbound leads and directed to appropriate party to drive sales.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Operated register, handled cash and processed credit card transactions.
- Recruited, hired and trained new hires to optimize profitability.
Sales Representative
Blaze Gourmet
Cleveland, OH
08.2016 - 10.2018
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Cultivated customer relationships through personalized service and product knowledge.
- Collaborated with team members to develop effective sales strategies and promotions.
- Managed inventory levels to ensure product availability
- Maintained accurate records of all sales and prospecting activities.
Education
Parma Community Charter High School
Parma , OHSkills
- Operations management
- Client account management
- Sales management
- Financial administration
- Profit and loss accountability
- Event coordination
- Staff management
- Team leadership
- Staff delegation
- Employee training
- Training and development
- Administrative management
- Labor cost controls
- Schedule management
- Time management
- Problem solving
- Communication skills
- Employee scheduling
- Staff development
References
References available upon request.
Timeline
General Manager
Pet Palace Resort
03.2023 - Current
Lead Bartender
Highmark Stadium
07.2022 - 10.2022
Customer Service Representative
Pet Palace Resort
03.2022 - 03.2023
Manager
Flannerys Irish Pub
06.2021 - 07.2021
Event Sales Manager
Punch Bowl Social Cleveland
08.2019 - 03.2020
Sales Administrator
Punch Bowl Social Cleveland
01.2017 - 08.2019
Sales Representative
Blaze Gourmet
08.2016 - 10.2018
Parma Community Charter High School