Taylor Bates
Loveland,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced in digital content creation and marketing management.
Overview
11
11
years of professional experience
Work History
Marketing Manager
The Hemp Wellness Company
07.2022 - Current
- Job shifted to strictly digital marketing
- Creates graphics for social media accounts
- Organizes collected information to produce well-written blog posts.
- Writes engaging and successful email campaigns.
Director of Sales and Marketing
The Hemp Wellness Company
09.2021 - 07.2022
- Represented the company at vendor markets.
- Assisted company's CEO with product development.
- Designed digital marketing and physical merchandising material.
- Created franchise presentation and agreement.
- Expanded company by recruiting first franchisees.
Store Manager
Mattress Firm
11.2015 - 07.2017
- Managed inventory control and store opening and closing procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Exceeded sales targets consistently.
Assistant Retreat Director
Massage Heights
08.2014 - 11.2015
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Jr Clinic Administrator
Massage Envy
07.2013 - 08.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Skills
- Content Creation
- Marketing Management
- Proofreading Product Descriptions and Job Listings
- Market Research
Timeline
Marketing Manager
The Hemp Wellness Company
07.2022 - Current
Director of Sales and Marketing
The Hemp Wellness Company
09.2021 - 07.2022
Store Manager
Mattress Firm
11.2015 - 07.2017
Assistant Retreat Director
Massage Heights
08.2014 - 11.2015
Jr Clinic Administrator
Massage Envy
07.2013 - 08.2014
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