Taylor Bree Cooper
Columbus
Summary
Dedicated and professional individual with a passion for helping people. Exceptional skills in building meaningful relationships and quickly grasping complex processes. Committed to making a positive impact through delivering excellent service, fostering trust, and ensuring efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
01.2025 - Current
- Provided exceptional customer service by assisting customers with purchases, inquiries, and concerns in a fast-paced retail environment.
- Operated cash registers, processed payments, and handled transactions accurately.
- Maintained store cleanliness, stocked shelves, and ensured merchandise was properly displayed.
Licensed Insurance Agent
Colonial Life
11.2023 - Current
- Prospected and built relationships with business owners and HR representatives to establish voluntary benefits programs.
- Conducted benefits enrollments, presentations, and one-on-one consultations to explain policy features.
- Delivered exceptional customer service by assisting policyholders with claims, coverage questions, and policy changes.
- Maintained a strong sales pipeline by generating leads, cold calling, and networking within the community.
Sr. Field Underwriter
Symmetry Financial Group
07.2023 - 11.2023
- Provided customized insurance solutions and managed multi-carrier processes
Sales Development Rep (Intern)
Talend
01.2023 - 07.2023
- Prospected leads, scheduled demos, and supported sales strategies
Recruiter
Raider Transportation
09.2020 - 12.2022
- Sourced candidates, improved hiring outcomes, and reduced turnover
Gaming Manager
Blackstone Gaming
09.2017 - 11.2019
- Managed operations, resolved customer issues, and ensured compliance
Assistant Traveling Area Manager
Panda Express
09.2011 - 02.2018
- Oversaw multi-unit operations, ensuring consistency in food quality, customer service, and operational efficiency across multiple locations.
Education
Sales Development Fellowship -
SV Academy
San Francisco, CA01.2023
Skills
- Customer service & client relations
- Regulatory compliance & documentation
- Organization & time management
- Microsoft Office & CRM software
Certification
- GA Accident & Sickness, Life Insurance License
- CA Casino Gaming & Money Handlers License
- Virtual Assistant & Sales Development in Tech Certificates
Timeline
Customer Service Representative
Circle K
01.2025 - Current
Licensed Insurance Agent
Colonial Life
11.2023 - Current
Sr. Field Underwriter
Symmetry Financial Group
07.2023 - 11.2023
Sales Development Rep (Intern)
Talend
01.2023 - 07.2023
Recruiter
Raider Transportation
09.2020 - 12.2022
Gaming Manager
Blackstone Gaming
09.2017 - 11.2019
Assistant Traveling Area Manager
Panda Express
09.2011 - 02.2018
Sales Development Fellowship -
SV Academy
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