Ericka Ransom
Corona,CA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company Success.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
33
33
years of professional experience
Work History
Lead Position
Department of Water and Power
Los Angeles, CA
06.2023 - Current
- Help to assign and review documents and accounts to provide information to our other internal units to protect and ensure the revenue of DWP.
- Gather information for reports to assign and review work processed by the representatives that are assigned to my group and send out reports charting out our monthly progress.
- Account Care Group
Account Specialist
Los Angeles Department of Water and Power
Los Angeles, CA
06.2014 - Current
- Use various systems to analyze review and process billing errors and exceptions for residential and commercial customers.
- Provide explanations of billing calculations, corrections and adjustments for internal and external customers when assisting the Customer Contact Center when needed.
Department of Water And Power
Los Angeles, CA
06.2014 - 06.2023
- Account Services Unit
Customer Service Representative
Los Angeles Department of Water and Power
Los Angeles, CA
10.2005 - 06.2014
- Interacted with customers while taking calls to assist them with their service orders for electric and water service.
- Resolved issues with billing and collected on delinquent accounts to protect the revenue of the company.
- Cross-trained and assisted in different offices as the Field Service Desk and Collections desk when needed.
- Helped to train some of our new hires when they came out of training while acting in the capacity of acting lead when needed.
Customer Service Representative
Department of Water and Power
Los Angeles, CA
10.2005 - 06.2014
- Assisted customers with their orders for service and any billing issues as well as collection of delinquent accounts.
- Acted in the capacity of lead when needed.
- CCC call center
Meter Reader
Los Angeles Department of Water and Power
Los Angeles, CA
07.2000 - 10.2005
- Effectively read and entered electric and water meters in datacap in a timely and safe manner.
- Provided customers with information about products and services that the company had to offer.
- Cross-trained to learn the iron room and the Key desk.
Customer Service Representative
Department of Water and Power
Los Angeles, CA
07.2000 - 10.2005
- Read electric and water meters for residential and commercial businesses.
- Learned the itron room and key desk.
- Meter Reading
Transitional Clerk
United States Post Office
Inglewood, CA
12.1992 - 06.2000
- Processed and sorted mail and packages by address and zip code and dispatched mail to perspective cities.
Education
Bachelor of Science - Business
University of Redlands
Redlands, CA 02.2026 - 03.2026
Accounting - Business Administration
California State University of Dominguez Hills
Carson, CA, USAccounting -
Grambling State University
Grambling, LA, USSkills
- Sharp problem solver
- Energetic work attitude
- Adaptive team player
- Customer service expert
- Customer engagement
- Problem resolution
- Active listening
- Self-Directed
- Customer relations
Accomplishments
Assisted customers over the phone regarding billing questions, products and service orders., Read water and electric meters safely and effectively., Worked with various company systems such as CIS/TRES and Customer Care and Billing to diligently complete all assigned tasks and working overtime as needed., Researched, calmed and rapidly resolved client conflicts to assist customers with their accounts.
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Timeline
Bachelor of Science - Business
University of Redlands
02.2026 - 03.2026
Lead Position
Department of Water and Power
06.2023 - Current
Account Specialist
Los Angeles Department of Water and Power
06.2014 - Current
Department of Water And Power
06.2014 - 06.2023
Customer Service Representative
Los Angeles Department of Water and Power
10.2005 - 06.2014
Customer Service Representative
Department of Water and Power
10.2005 - 06.2014
Meter Reader
Los Angeles Department of Water and Power
07.2000 - 10.2005
Customer Service Representative
Department of Water and Power
07.2000 - 10.2005
Transitional Clerk
United States Post Office
12.1992 - 06.2000
Accounting - Business Administration
California State University of Dominguez Hills
Accounting -
Grambling State University