Acacia Abreu
Milwaukee,WI
Summary
I am a solid team player with an upbeat and positive attitude. I'd like to think of self as a compassionate and empathetic employee who is customer friendly. I have 8 years of customer service in the medical field.
Overview
10
10
years of professional experience
Work History
Lead Medical Support Assistant GS-6-S6
Clement J. Zablocki VA Medical Center
01.2024 - Current
- Determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility
- Scheduling appointments, including interpreting and verifying provider orders utilizing CPRS and Vista
- This also includes canceling and rescheduling patient appointments, entering no-show information, monitoring appointment requests from different internal applications
- Verifies and updates demographics and insurance information when patients check in for appointments, including information in the Insurance Capture Buffer (ICB) system.
- Provide customer service by providing information assistance to Veterans, family members, and guests with navigation and wayfinding information.
- Enhanced team productivity by proficiently delegating tasks and coordinating daily operations balancing the workload of employees in accordance with established workflow and assure appropriateness of workload and assure timely accomplishment of the assigned work.
- Maintain the current knowledge of procedures, directives and guidelines to answer questions of other staff.
- Participating in huddles with other MSAs and/or clinic staff instructs employees in specific tasks and job techniques with written/verbal instructions.
- Track the status and progress in work and plan day-to-day adjustments with the assistance from the Program Managers and Supervisors.
- Oriented and trained new staff on proper procedures and policies.
- Serves as MSA when covering clinics and units during periods of short staffing.
- Managed inventory levels for medical supplies and equipment, placing orders as needed while staying within budget constraints.
CNA - Certified Nursing Assistant GS-7-S1
V.A. Medical Center Skilled Nursing Unit RECC
08.2021 - 01.2024
- Maintain documented records of patient care according to care plan, condition, progress, or problems to report and discuss observations to RN
- QS/Q4/Q6 Vitals, Orthostatic Vitals
- Specimen collection
- Glucose check QS/meal times
- Provide patients ADL care with ROM, bathing, dressing and grooming
- Provide environmental services to living quarters changing bed linens, washing laundry
- Plan, purchase, prepare, or serve meals to Vets according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home on the VA grounds providing transportation, assistance, and companionship
- Direct patients in restorative
- Engage in activities with Vets to keep them mentally healthy and alert
CNA - Certified Nursing Assistant
Ozaukee County- Lasata Care Center
11.2021 - 05.2023
- Provided for residents light housekeeping
- Pass medication certification in Medication Management
- Assisted residents with daily routines: feeding, grooming, bathing, walking, dressing, and ROM exercises
- Aided in lifting residents when necessary
- Recorded resident care with charting oriented in multiple systems
- Assist extensive care to residents with higher needs
- Assisted with wound care
- Hourly Round/ QS
- Admit/Discharge residents
- Answer Call Light
Dialysis Technician
Fresenius Medical Care
06.2020 - 10.2021
- Performed & recorded patient observations (vital signs- BP, pulse, respirations, weight)
- Obtained blood samples/culture specimens & prepared for shipment
- Performed venipuncture of dialysis access using aseptic technique
- Calculated & adjusted fluid removal rates of patients per protocol & prescription
- Administered heparin & Saline to patient as needed
- Performed sterile and non-sterile dressing changes of catheter site
- Collaborated with RN in identifying & meeting patient education goals
Medical Assistant/CNA
Madison Medical Affiliates
07.2019 - 07.2020
- Worked in a OBGYN clinic setting assisting physicians
- Coordinate administrative services to patients
- Room assigning patients and submit vitals upon admission
- Enter PHI into electronic charting according to clinic policy and regulations
- Preauthorize/order procedures
Lead Data Entry Clerk/Receptionist
El Conquistador News Paper
06.2016 - 07.2019
- Performed event coordinating which included collaborating and communicating with vendors and customers to ensure set expectations
- Secretarial duties included providing orientation and training for new employees to the organization
- Multi-tasking and basic data entry skills
- Ensure each customer has a positive experience w/ follow ups using complain customer satisfaction survey
- Work independently to resolve administrative and system problems in an efficient matter
- Evaluate conference room setups and equipment and made additional recommendations if needed
Critical Care Technician
Froedtert Health
07.2017 - 08.2018
- Assists RN with patient cares such as bathing, feeding, grooming, and mobilizing with demonstration of skills mobility
- Document care and assistance in Epic charting system
- Telemetry monitoring for ED, ICU, Oncology units
- Perform hourly/Q4/Q6/QS vital signs, height and weight, blood sugar testing, and intake/output
- Recognize and report changes in patient condition
- Assisted RN with preparing and insertion of IV
- Assisted RN with preparing and insertion of indwelling catheters
- Collect and properly label patient specimens
- Monitor patients who require continuous protective observation as well as hourly rounding and give a timely response to patient call light system
- Prepare patients for appointments/procedures and transport patients as needed
Home Health Aide (CNA)
Synergy Home Care
04.2016 - 07.2017
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
Education
New School of Community Service -
New School of Community Service
06.2016
CNA Training Program -
QHO (Quality Health Organization)
04.2016
Skills
- Data-Entry
- Customer Service
- Epic oriented
- Caribou Oriented
- CPRS oriented
- VR2 oriented
- ICB oriented
- Vital Signs
- ICU Experience
- Laboratory Experience
- Hospital experience
- Time management
- HIPAA
- Critical Care
- Urgent Care
- Microsoft Office
- Documentation review
- Computer literacy
- Medication administration
- Patient monitoring
- Hoyer lift
- Care plans
- Communication skills
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Energetic work attitude
Timeline
Lead Medical Support Assistant GS-6-S6
Clement J. Zablocki VA Medical Center
01.2024 - Current
CNA - Certified Nursing Assistant
Ozaukee County- Lasata Care Center
11.2021 - 05.2023
CNA - Certified Nursing Assistant GS-7-S1
V.A. Medical Center Skilled Nursing Unit RECC
08.2021 - 01.2024
Dialysis Technician
Fresenius Medical Care
06.2020 - 10.2021
Medical Assistant/CNA
Madison Medical Affiliates
07.2019 - 07.2020
Critical Care Technician
Froedtert Health
07.2017 - 08.2018
Lead Data Entry Clerk/Receptionist
El Conquistador News Paper
06.2016 - 07.2019
Home Health Aide (CNA)
Synergy Home Care
04.2016 - 07.2017
CNA Training Program -
QHO (Quality Health Organization)
New School of Community Service -
New School of Community Service