Taylor (Sage) Bennett
Lakeland,FL
Summary
I'm a committed and ambitious professional with over 5 years of work experience from age 15, bringing a strong blend of foundational skills and professional behavior. Confident in my dedication, conflict resolution skills, and organizational prowess, I'm ready to contribute to both the short-term and long-term achievements of your company, aiming to create a lasting impact in the medical sector through your organization. Thank you kindly for your time and consideration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tutor
Tutorax
12.2023 - Current
- Provide guidance related to academic planning, study habits, test-preparation strategies, and more.
- Motivated over 10+ students with accurate feedback and positive reinforcement.
- Supported students with helpful study habits and exam strategies.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Maintained detailed records of student's progress, using data to inform future instruction and target areas for improvement.
Shift Team Leader/Team Member
The UPS Store
06.2022 - 07.2023
- Promoted to Shift Team Leader within 6 months of employment
- Assess and resolve customer needs as priority to create loyal relationships and provide shipping information
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods
- Use various machines and technology, such as faxing, copying, printing
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Geek Squad Consultation Agent
Best Buy
09.2021 - 01.2022
- Educated clients on new product capabilities, finding new revenue opportunities
- Supported technical needs of clients with average of 100 calls per day
- Provided performance metrics and trend reports to management, aiding in overall operations
- Regarded computer software and hardware operation resolved problems
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications.
Cashier
Publix
02.2019 - 09.2021
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for 6 months
- Trained over 20 new cashiers
- Greeted and informed customers of products, fostering positive store experiences
- Attended training to refresh on current procedures and learn process improvements
- Resolved and de-escalated issues to address customer concerns
- Maintained cash accuracy by working with supervisor to correct deficiencies.
Education
Medical Assisting - Medical Assisting
Traviss Technical College
Lakeland02.2024
Bachelor of Science - Medical Technology
University of South Florida
Tampa, FL12.2022
Bachelor of Science - Computer Science
Florida Polytechnic University
Lakeland, FL12.2021
Skills
- Electronic Health Records experience
- Certified Medical Assistant (CMA)
- Medical billing and coding
- First Aid CPR AED
- Vitals Collection and Documentation
- Clear Communication
- Detail-oriented
- Flexibility and Adaptability
- Natural leadership
Accomplishments
- Top five rank graduating high school with 4.5 GPA
- National Honors Society
- SPCA Volunteer 25+ hours
Certification
- First Aid/CPR Certified
- CMAA - Certified Medical Administrative Assistant
Languages
Spanish
Professional Working
Timeline
Tutor
Tutorax
12.2023 - Current
Shift Team Leader/Team Member
The UPS Store
06.2022 - 07.2023
Geek Squad Consultation Agent
Best Buy
09.2021 - 01.2022
Cashier
Publix
02.2019 - 09.2021
Medical Assisting - Medical Assisting
Traviss Technical College
Bachelor of Science - Medical Technology
University of South Florida
Bachelor of Science - Computer Science
Florida Polytechnic University
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