Taylyn Portrait
Winthrop,MA
Summary
Motivated and dependable professional with a strong background in customer service and communication. Experienced with working in fast paced environments, multitasking, resolving concerns, and creating positive experiences for others. I am passionate about helping people and eager to transfer these skills into a patient centered healthcare environment where I can learn, grow, and make a difference.
Overview
6
6
years of professional experience
Work History
Server
Legal Seafoods Harborside
03.2024 - Current
- Provided attentive tableside support while entering orders accurately.
- Learned menu items, daily specials, and allergen information to help guests choose confidently.
- Balanced multiple tables at once while protecting service standards and guest experience.
- Addressed customer complaints or concerns professionally, ensuring quick resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported coworkers during peak hours, allowing the team to work efficiently.
- Maintained clear communication between front-of-house and back-of-house staff.
- Delivered reliable tableside service
- Kept service quality high across multiple tables through strong multitasking and prioritization.
- Supported accurate billing and order management through POS use, including checks and complimentary items.
- Taught several training classes for the new waves of servers being onboarded in a classroom setting.
Host/Server
Winthrop Arms Hotel & Restaurant
02.2021 - 03.2024
- Greeted guests, shared menus, and responded quickly to service needs.
- Helped train new hosts and servers on service standards and procedures.
- Resolved guest concerns with professional, calm service recovery.
- Supported team coordination during peak service periods.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Managed reservations and walk-ins while maintaining accurate table assignments.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree - Health Sciences
Northshore Community College
Lynn, MAHigh School Diploma -
Winthrop High School
Winthrop, MA05.2021
Skills
- Hospitality
- Excellent customer service
- Client relations
- Transactions and cash handling
- Memory retention
- Time management
- Problem-solving
- Multitasking
- Effective communication
Timeline
Server
Legal Seafoods Harborside
03.2024 - Current
Host/Server
Winthrop Arms Hotel & Restaurant
02.2021 - 03.2024
No Degree - Health Sciences
Northshore Community College
High School Diploma -
Winthrop High School