Tayna Bryant Rigaud
Atlanta,GA
Summary
Forward-thinking Senior Manager adept at managing teams of clinical and non-clinical employees with 98 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Manager, Operations - Virtual Care
Kaiser Permanente
08.2021 - Current
- Oversee strategic plan for virtual care message management, including process improvement to drive efficiency, effectiveness, and affordability while creating a positive patient environment
- Implement quality metrics to deliver high level of service, quality care, and improved member experience
- Provide leadership in administrative systems and processes, daily operations, and implementation of departmental policies and procedures.
- Provide strong leadership to enhance team productivity and morale.
- Lead cross-functional teams to achieve project milestones and deliver high-quality results.
- Establish strong relationships with clients and stakeholders, ensuring long-term partnerships
- Improve team performance by providing comprehensive training and fostering a collaborative work environment
Nurse Manager – Specialty Virtual Care
Kaiser Permanente
04.2018 - 08.2021
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality
- Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff member
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns
Supervisor, Central Message Management
Kaiser Permanente
04.2017 - 04.2018
- Identified performance gaps and training recommendations based on trends and deficits noted in the audit process.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Lead, POS RN Message Management
Kaiser Permanente
12.2015 - 04.2017
- Identified performance gaps and training recommendations based on trends and deficits noted in the audit process.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Staff RN II
Kaiser Permanente
03.2013 - 12.2015
- Led clinical team in delivering care services that promoted optimal member health
- Precepted onboarding nurses as a trained Ambulatory Care Preceptor
- Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly
- Participated in unit-based quality improvement initiatives focused on enhancing patient outcomes through process improvements.
- Enhanced patient care by implementing evidence-based practices and individualized care plans.
- Improved patient satisfaction scores by providing compassionate, attentive, and empathetic care.
- Promoted patient safety by adhering to infection control protocols and conducting regular health assessments.
- Provided education on disease management, self-care techniques, and preventive measures to patients and families.
Relief Charge Nurse SDS and Inpatient PACU
Wellstar Health Systems
10.2011 - 03.2013
- Encouraged creative thinking, problem solving, and empowerment as a Best Practice Advisory Committee member to optimize department practices
- Participated in creation of computerized record management systems (EPIC) in SDS PACU to record, process data, and generate reports as a Subject Matter Expert.
- Supervised and managed the daily activities of a clinical team consisting of nurses and support staff
- Ensured compliance with regulatory standards, conducting regular audits of nursing documentation and practices.
- Trained new nurses as trained PACU Preceptor on hospital policies and procedures, patient care protocols, medical procedures and patient interventions.
Education
Master of Business Administration -
Western Governors University
Millcreek, UT10.2023
Bachelor of Science - Nursing
Clayton State University
Atlanta, GA06.2015
Associate of Science - Nursing
Miami-Dade College
Miami, FL01.2006
Associate of Arts - General
Miami-Dade College
Miami, FL01.2003
Skills
- Process Improvement
- Evidence-Based Decision Making
- Data-Driven Decision-Making
- Care Management
- Strategic Planning
- Operations Management
- Budget Oversight
- Cross-Functional Team Collaboration and Coordination
Licensures
RN State of GA License Number: RN196932
Expiration Date: 01/31/2026
Certification
Associate Improvement Advisor: 2018
Associations
Haitian American Nurses Association of Georgia, Inc.: 2024
American Nurses Association: 2022
Georgia Nurses Association: 2022
Timeline
Sr. Manager, Operations - Virtual Care
Kaiser Permanente
08.2021 - Current
Nurse Manager – Specialty Virtual Care
Kaiser Permanente
04.2018 - 08.2021
Supervisor, Central Message Management
Kaiser Permanente
04.2017 - 04.2018
Lead, POS RN Message Management
Kaiser Permanente
12.2015 - 04.2017
Staff RN II
Kaiser Permanente
03.2013 - 12.2015
Relief Charge Nurse SDS and Inpatient PACU
Wellstar Health Systems
10.2011 - 03.2013
Master of Business Administration -
Western Governors University
Bachelor of Science - Nursing
Clayton State University
Associate of Science - Nursing
Miami-Dade College
Associate of Arts - General
Miami-Dade College
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