Tayonia Mills
Gainesville,FL
Summary
Customer Service Representative with an extensive experience in sales and the customer service environment: witch includes generating new prospects, training existing customers, troubleshooting technical problems and managing/tracking returns.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Representative
Circle K Gas Station
07.2019 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Planned schedules and workflows based on expected customer demands.
Patient Safety Attendant
Premier Parking
08.2019 - 09.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Driver
Mv Transportation Inc.
01.2016 - 09.2019
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Package Handler
Fed Ex Ground
04.2019 - 07.2019
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Education
Associate of Arts - Criminal Justice
Santa Fe College
Gainesville, FL12.2023
High School Diploma -
Mycro School
Gainesville, FL06.2013
Skills
- Responding to Difficult Customers
- Attention to Detail
- Appointment Setting
- Interpretation and Translation Services
Timeline
Patient Safety Attendant
Premier Parking
08.2019 - 09.2021
Lead Customer Service Representative
Circle K Gas Station
07.2019 - Current
Package Handler
Fed Ex Ground
04.2019 - 07.2019
Driver
Mv Transportation Inc.
01.2016 - 09.2019
Associate of Arts - Criminal Justice
Santa Fe College
High School Diploma -
Mycro School
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