Tays Moreno
Carrollton
Summary
Dedicated Medical Assistant with expertise in patient scheduling, immunization administration, and HIPAA compliance. Proven ability to enhance clinic efficiency and support patient care through effective communication and accurate medical records management.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Concentra Urgent Care
Carrollton, TX
05.2022 - 05.2023
- Assisted physicians with patient examinations and procedures, ensuring compliance with safety protocols.
- Managed patient intake processes, including medical history documentation and vital sign measurements.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Educated patients on treatment plans, medication usage, and preventive care measures.certified
- Assisted in the management of electronic health records for improved patient documentation accuracy.
- Administered immunizations and conducted patient assessments to ensure comprehensive care.
- Supported physicians during examinations by preparing necessary instruments and maintaining sterile environments.
- Educated patients on medication use and preventive healthcare practices to promote wellness.
- Collected and processed laboratory specimens while adhering to safety protocols for quality assurance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Bakery Worker
La Madeleine
Frisco, TX
01.2021 - 04.2021
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Provided exceptional customer service, addressing inquiries about menu items promptly.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Maintained tidy and organized work area to comply with cleanliness standards.
Customer Support Specialist
Brick Man
Garland, TX
03.2017 - 05.2020
- Resolved customer inquiries through phone, email, and chat support channels.
- Developed FAQs and knowledge base articles to enhance self-service support options.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained up-to-date knowledge of product offerings and company policies to assist customers effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
High School Diploma -
Hebron High School
Plano, TXCertified Medical Assistant -
The College of Health Care Professions
Dallas, TXSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Data entry
- Phlebotomy
- CPR
- Immunization administration
- Patient assessments
- Medical records management
- First aid
- Equipment sterilization
- Fluent in [Spanish and English]
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Concentra Urgent Care
05.2022 - 05.2023
Bakery Worker
La Madeleine
01.2021 - 04.2021
Customer Support Specialist
Brick Man
03.2017 - 05.2020
High School Diploma -
Hebron High School
Certified Medical Assistant -
The College of Health Care Professions