Taysia Cathcart
Cedar Hill,TX
Summary
Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Secretary
5 Fingers Commercial Cleaning Services
1128 Castleman Dr
05.2024 - 01.2025
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained inventory of office supplies and placed orders when necessary.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Call Center Customer Service Specialist
Russell Tobin
South Jordan, Utah
11.2020 - 02.2023
- Participated in weekly training sessions designed to enhance job knowledge, increase productivity and develop professional skills.
- Followed up on customer inquiries not immediately resolved during the phone conversation.
- Updated system with order specifics and customer details, preferences, and billing information.
- Identified customer needs, clarified information, researched every issue, and provided solutions in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Server
El Fenix
1601 McKinney Ave
08.2017 - 01.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
David W Carter High School
Dallas, TX06.2021
Skills
- Organization
- Team Collaboration
- Excellent Communication
- Problem Solving
- Phone reception
- Supply Restocking
- Customer Service
- Appointment Scheduling
Education
Dallas, TX
Contact
Cedar Hill, TX 75104
Timeline
Secretary
5 Fingers Commercial Cleaning Services
05.2024 - 01.2025
Call Center Customer Service Specialist
Russell Tobin
11.2020 - 02.2023
Server
El Fenix
08.2017 - 01.2019
High School Diploma -
David W Carter High School