Tayt Albert
Austin
Summary
Results oriented retail leader skilled in enhancing customer experience, developing high performing teams, and optimizing operations. Coaches and inspires teams to drive business performance and achieve consistent results in fast paced environments. Committed to building customer connections and fostering accountability through intentional leadership.
Overview
9
9
years of professional experience
Work History
Lead Store Advisor and Store Trainer
On
Austin
07.2024 - Current
- Lead, coach, and support a team of Store Advisors to deliver elevated guest experiences rooted in On Cloud CX philosophy
- Drove floor execution by modeling premium service standards and reinforcing customer centric behaviors, enhancing guest satisfaction
- Train new and existing team members on product knowledge, selling behaviors, and operational excellence
- Supported daily store operations through effective floor coverage, visual execution, and maintenance of premium store standards, ensuring seamless customer experiences
- Collaborate with leadership team to support business priorities and improve overall store performance
- Built strong guest relationships that fostered loyalty and long term brand connection, contributing to repeat business
Guest Experience Lead
Lululemon
New Orleans
03.2022 - 06.2024
- Led and supported guest experience teams in delivering consistent, high quality service in a fast paced retail environment
- Coached team members through real time feedback and development conversations, enhancing guest connection and overall service quality
- Supported operational execution with daily floor management, effective service recovery, and ensuring store readiness for optimal guest experience
- Built strong customer relationships by providing personalized service and tailored product education, fostering loyalty and repeat visits
- Modeled leadership behaviors that supported team engagement and accountability
Supervisor
Bath and Body Works
New Orleans
03.2020 - 02.2022
- Supervised daily store operations and supported team performance during high volume retail periods
- Maintained strong product knowledge and ensured consistent execution of brand standards
- Supported training and onboarding of new associates through structured coaching and feedback
- Assisted in driving sales performance through floor leadership and customer engagement
- Ensured visual standards and store presentation aligned with brand expectations
Assistant Manager
Journey Shoes
New Orleans
07.2020 - 07.2021
- Contributed to meeting sales goals through active floor leadership
- Coached associates on selling behaviors and customer engagement strategies
- Supported store leadership in daily operations and team management
- Delivered strong customer service and supported resolution of customer concerns
- Assisted with scheduling, floor coverage, and operational organization
Server and Lead Server Trainer
P.F. Chang's Bistro
Ramstein
07.2017 - 12.2019
- Trained new servers on service standards, menu knowledge, and guest experience expectations
- Led by example in delivering high quality guest service in a fast paced environment
- Supported team readiness through coaching and ongoing feedback
- Maintained strong attention to detail while managing multiple guest needs simultaneously
Education
High School Diploma -
Kaiserslautern High School
Kaiserslautern Germany06-2019
Skills
- Customer experience
- Sales strategies
- Visual merchandising execution
- Operational excellence
- Training and development
- Recruiting and hiring support
- Team leadership
- Critical thinking
- Conflict resolution
- Emotional intelligence
Timeline
Lead Store Advisor and Store Trainer
On
07.2024 - Current
Guest Experience Lead
Lululemon
03.2022 - 06.2024
Assistant Manager
Journey Shoes
07.2020 - 07.2021
Supervisor
Bath and Body Works
03.2020 - 02.2022
Server and Lead Server Trainer
P.F. Chang's Bistro
07.2017 - 12.2019
High School Diploma -
Kaiserslautern High School