Tayza Moutray
Charleston,IL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mattex
Mattoon, IL
08.2021 - Current
- Assisted customers with a warm and professional attitude.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Manager
Prime Communications
Charleston, IL
10.2017 - 05.2021
- Assisting customers with purchasing new phones, billing issues, and account questions
- Sending back shipments of products from within the store, scheduling staff, managing inventory.
Sales Associate
Wabash Valley Goodwill
Charleston, IL
07.2017 - 01.2018
- Assisting customers with finding items, removing old items from the sales floor, putting new items out, pricing items, and checking customers out.
Greeter/Server
Lucky Spins Inc
Ashmore, IL
04.2017 - 07.2017
- Greeting customers as they enter, assisting them with any gambling machine errors, serving them desired drinks and overseeing the buildings daily chores.
Customer Service Representative
Spherion Staffing Agency
Charleston, IL
10.2016 - 02.2017
- Assisting members over the phone with medical benefits, taking premium payments, assisting with medications issues and locating physician's.
Technical Support
Innovative Staff Solutions
Charleston, IL
03.2015 - 10.2016
- Assisting customers via live chat and the telephone with any and every trouble they may have regarding their TV and phone service.
Cook/Dietary Aide
Charleston Rehabilitation
Charleston, IL
05.2014 - 12.2014
- Cooked meals, served out meals, prepared drinks, set out silverware, cleaned out dining room, cleaned up the kitchen, and closed down the kitchen at the end of the night.
Education
Bachelor's in Business Administration -
DeVry University
Chicago, IL05.2023
Skills
- Microsoft Office
- Customer Service
- Troubleshooting
- Retail Sales
- Technical Support
- Sales Management
- Salesforce
- Live Chat
- Inbound and Outbound Calling
- Customer Relations
- Time management
- Dispatching
- Microsoft Excel
- Typing
- Office experience
- Computer Proficiency
Certification
Undergraduate certificate in Business Essentials, 02/01/23, Present
Timeline
Customer Service Representative
Mattex
08.2021 - Current
Sales Manager
Prime Communications
10.2017 - 05.2021
Sales Associate
Wabash Valley Goodwill
07.2017 - 01.2018
Greeter/Server
Lucky Spins Inc
04.2017 - 07.2017
Customer Service Representative
Spherion Staffing Agency
10.2016 - 02.2017
Technical Support
Innovative Staff Solutions
03.2015 - 10.2016
Cook/Dietary Aide
Charleston Rehabilitation
05.2014 - 12.2014
Bachelor's in Business Administration -
DeVry University
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