T'Bria Works
Dayton
Summary
Dynamic Customer Service Associate with proven expertise at Lowes Home Improvement, excelling in problem resolution and team collaboration. Enhanced customer satisfaction scores through effective complaint handling and product knowledge. Trained new associates, fostering a supportive environment while adhering to safety regulations. Committed to delivering exceptional customer support and achieving team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
01.2024 - 03.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Education
High School Diploma -
Jefferson Highschool
Dayton, OH05-2024
High School Diploma -
Miami Valley Career Technology Center
Englewood, OH05-2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Certification
OSHA
Timeline
Customer Service Associate
Lowes Home Improvment
01.2024 - 03.2025
High School Diploma -
Jefferson Highschool
High School Diploma -
Miami Valley Career Technology Center
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