Taylor Cornwall

• Intake & Care Coordination: Conduct full intake on prospective clients, accurately gathering health histories, injury documentation, and administrative details for official review.
• Scheduling & Calendar Management: Calendar high-volume meetings, depositions, and trial dates; dynamically adjust timelines to ensure seamless daily clinic and legal operations.
• Medical Records Retrieval: Directly contact medical facilities nationwide to request, obtain, and organize medical records required for court filings and trial preparation.
• Cross-Departmental Collaboration: Assisted in drafting legal documents and collaborated with accounting and legal teams to resolve cases, process unclaimed funds, and coordinate check disbursements efficiently.

• Managed high-volume inbound and outbound communications, ensuring real-time entry of customer data with high accuracy and strict confidentiality.
• Developed strong customer relationships to enhance satisfaction and retention.
• Executed daily sales calls, achieving consistent product knowledge and adaptability.
• Collaborated with team members to refine sales strategies and improve conversion rates.

• Supervised daily operations, created employee work schedules, distributed workloads, and oriented/trained new staff while resolving daily operational conflicts.

• Provided attentive, fast-paced customer service and managed front-line customer interactions in a high-volume environment.

Completed 35 Credit Hours in Psychology / Undergraduate Coursework