Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Work Availability
Work Preference
Software
Timeline

Tatyana Dixon

Spring,TX
"There are no limitations to the mind except those we acknowledge."
Napoleon Hill

Summary

Dedicated and self-motivated Operations Manager with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. A high-performing professional with a solid record of accomplishment and in-depth knowledge of operational management techniques. A true team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Manager

Fedex Ground
Katy, TX
04.2020 - 01.2024
  • Developed and implemented training programs for new employees that improved productivity within the hub.
  • Coordinated cross-training programs for package handlers to ensure flexibility and coverage across the hub.
  • Organized team-building activities and metric incentives to motivate staff members, and improve morale.
  • I advised package handlers on best practices for interviewing techniques and selection criteria, which led to the promotion of four package handlers to management under my tutelage.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Maintained a safe work environment by enforcing applicable laws, rules, regulations; monitored employee behavior; investigated accidents, incidents; conducted safety audits, inspections; identified potential hazards

Package Handler Trainer

Fedex Ground
Katy, TX
05.2019 - 04.2020
  • Provided hands-on instruction to package handlers on proper handling techniques, such as 3 points of contact, power zone, and team lift.
  • Participated in meetings with other trainers to discuss best practices for delivering effective training courses.
  • Prepared reports on trainee performance for management review, and collaborated with supervisors to evaluate the effectiveness of training programs, and suggest changes as necessary.
  • Resolved disputes between employees related to job duties or responsibilities according to established guidelines.

Package Handler

Fedex Ground
Katy, TX
11.2018 - 05.2019
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Collaborated with team members to improve workflow and increase productivity.
  • Assisted in training new employees on package handling processes.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Workflow is efficient in multiple areas, including load, unload, van line, maintenance, facing, smalls, and local city unload.

Education

High School Diploma -

Cypress Falls Highschool
06-2014
  • Computer Science AP Course
  • Chemistry AP Course
  • U.S. History Dual Credit/ AP Course
  • English AP Course
  • Member of Music Honor Society
  • Lego Mindstorm EV3 robotic engineering program

Certificate of Technology - Electrical Engineering

Houston Career Institute

Skills

  • Team building
  • Employee Training
  • Employee Retention
  • Engagement Strategies
  • Workflow planning and implementation
  • Warehouse operations
  • Bilingual
  • Effective interpersonal communication
  • MS office
  • Workday, Mytime, ISS, Cargo Screening
  • Adobe creative suite (photoshop, illustrator, dreamweaver)

Languages

English
Native/ Bilingual
Spanish
Professional

Certification

  • Apprentice Electrician License
  • First Aid Certification

Accomplishments

  • People's Choice Award 2020- rated by various package handlers within the hub as it pertains to safety,communication, engagement, and workflow.
  • Peak All-Star Award 2021- rated by MID level management for proficiency, productivity, and performance during peak season.
  • 06-09-2023 Bravo Zulu Award -" In recognition of going Above and Beyond" Challenge accepted! Unloaded and reloaded (an impressive) 8 blinds in a single sort at the request of our Metro Manager, Brady Bates to meet the service need on that specific operations day."
  • 09-03-2023 Bravo Zulu Award- " In recognition of: Assisting with coverage and running multiple areas. I appreciate you going above and beyond as you always do. That's loyalty, Thank you!"
  • 2023 Bravo Zulu Award- " In recognition of: Outstanding initiative, going above and beyond, staying to assist MID levels on additional sorts. Always stepping up and helping without hesitation. Thank you for all that you do! You are appreciated.

Affiliations

  • Audio Engineering
  • C++ coding Playstation 2 graphics
  • Videography
  • Graphic design
  • Post Production Editing

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract WorkPart Time

Important To Me

Career advancementWork-life balanceHealthcare benefits401k matchPaid time offCompany Culture

Software

Microsoft office

Adobe Creative Suite

C

Timeline

Operations Manager - Fedex Ground
04.2020 - 01.2024
Package Handler Trainer - Fedex Ground
05.2019 - 04.2020
Package Handler - Fedex Ground
11.2018 - 05.2019
Cypress Falls Highschool - High School Diploma,
Houston Career Institute - Certificate of Technology, Electrical Engineering

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Tatyana Dixon