TEA DAWSON-GREENE
Dispatcher
Charlotte,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Office & Scheduling Coordinator
Amazon DSP
05.2021 - Current
- Coordinated daily scheduling for over 50 delivery drivers, optimizing routes and reducing delays.
- Led initiatives to adjust schedules based on peak demand, ensuring optimal workforce utilization during busy periods.
- Analyzed delivery performance data to identify trends, improving scheduling efficiency.
- Enhanced communication efficiency between drivers and management through digital tools.
- - Used Microsoft Office and internal systems for reporting and tracking operations, driver progress and compliance
- Resolved customer inquiries through effective communication and problem-solving.
Client Services Coordinator
The Ballantyne Hotel Spa
09.2025 - 02.2026
- Coordinated timely client appointment scheduling and managed phone communications to enhance service delivery and create positive first impressions. Streamlined payment processes for increased transaction efficiency. Resolved client inquiries promptly by creating detailed service tickets, facilitating efficient follow-up and support.
- Fostered strong client partnerships by conducting regular follow-ups and gathering valuable feedback to enhance service delivery.
- Streamlined inventory management processes for beauty products, ensuring optimal stock levels and organized displays to improve accessibility.
Event Security Guard
Garda World
08.2023 - Current
- Monitored crowd behavior and intervened to prevent altercations, ensuring a safe and peaceful environment for attendees.
- Demonstrated calmness and assertiveness to effectively address issues and maintain order in high-pressure situations.
- Analyzed attendee movement patterns and established crowd management techniques to optimize flow during busy periods.
- Collaborated with event organizers to create tailored security plans, enhancing safety and efficiency for each event.
Process Assistant
Amazon
09.2020 - 02.2023
- Implemented process improvements that reduced turnaround times for order processing and fulfillment.
- Analyzed operational data to identify trends and recommend strategic adjustments for workflow optimization.
- Coordinated cross-functional communication to resolve logistical challenges and improve service delivery.
- Mentored junior staff, fostering a culture of continuous improvement and skill development within the team.
Education
Associate in Applied Science (A.A.S.) -
Central Piedmont Community College
01-2024
Skills
- Dispatch
- Customer Service
- Scheduling & Calendar Management
- Office Administration
- Microsoft Office (Word, Excel, Outlook)
- Data Entry & Documentation
- Communication
- Team player
- Workflow management
- Assignment delegation
- Management support
- Supplier relations
STRENGTHS
- Organization
- Professional Communication
- Problem Solving
- Reliability
- Attention to Detail
Timeline
Client Services Coordinator
The Ballantyne Hotel Spa
09.2025 - 02.2026
Event Security Guard
Garda World
08.2023 - Current
Office & Scheduling Coordinator
Amazon DSP
05.2021 - Current
Process Assistant
Amazon
09.2020 - 02.2023
Associate in Applied Science (A.A.S.) -
Central Piedmont Community College