Tea Deda
New York,UK
Summary
Operations-focused professional with an MSc in Information Technology and international management experience within the Inditex group. Promoted into a leadership role within 7 months, with hands-on experience in workflow coordination, performance tracking, and process improvement in high-volume environments. Detail-oriented, analytical, and comfortable working with data and cross-functional teams to ensure efficient execution and measurable results.
Overview
4
4
years of professional experience
Work History
Manager
Inditex
London, UK
08.2025 - 02.2026
- Implemented training programs for staff to enhance product knowledge and customer service.
- Coached, mentored, and trained team members to elevate job performance.
- Managed team schedules to optimize staffing levels and enhance service quality.
- Conducted regular performance evaluations to identify areas for improvement and development.
- Facilitated communication between departments to streamline operations and resolve issues.
- Oversaw inventory management processes to maintain stock accuracy and availability.
- Coordinated visual merchandising efforts to align with brand standards and seasonal themes.
- Provided leadership during times of organizational change or crisis situations.
Sales Assistant
Inditex
London, UK
10.2024 - 08.2025
- Assisted customers with product inquiries, delivering tailored recommendations to enhance satisfaction.
- Handled customer complaints professionally, resolving issues to foster a positive shopping experience.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Maintained inventory levels and organized merchandise displays, contributing to an engaging shopping environment.
- Participated in team meetings to discuss sales strategies and promotional initiatives.
Customer Care
McDonalds
London, UK
08.2023 - 10.2024
- Delivered exceptional customer service through proactive engagement with all enquiries and requests, fostering strong customer relationships.
- Used product knowledge to advise customers to facilitate informed purchasing decisions and foster customer loyalty.
- Guided customers on current offers, promotions, and discounts to enhance the shopping experience and encourage business.
Radiology Technologist
Mother Theresa National Hospital
09.2021 - 05.2022
- Conducted assessments of patients to identify suitable radiographic techniques for high-quality diagnostic outcomes.
- Developed and executed streamlined workflows within the radiography department to optimise efficiency in response to service delivery demands.
- Enhanced expertise through ongoing professional development, including training and rotational opportunities, while staying current with advancements in radiography.
- Upheld patient dignity and well-being for strict confidentiality and professionalism and diplomacy in all interactions.
Education
Master of Science - Information Technology
Birkbeck, University of London
UK10-2023
Bachelor of Science - Medical Imaging
University of Medicine
Albania07-2021
Skills
- Inventory Management
- Inventory Control
- KPI Monitoring & Reporting
- Process Improvement
- Workflow Coordination
- Task & Timeline Tracking
- Scheduling & Resource Coordination
- Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP)
- Google Workspace
- Data Accuracy & Quality Control
- Troubleshooting & Issue Resolution
- Cross-Functional Communication
- SQL
Languages
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Albanian
Native
Native
Timeline
Manager
Inditex
08.2025 - 02.2026
Sales Assistant
Inditex
10.2024 - 08.2025
Customer Care
McDonalds
08.2023 - 10.2024
Radiology Technologist
Mother Theresa National Hospital
09.2021 - 05.2022
Master of Science - Information Technology
Birkbeck, University of London
Bachelor of Science - Medical Imaging
University of Medicine