Te’a Kekahuna
Honolulu
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Project Kept Texas
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Assistant Manager
Dominate Enterprise
05.2021 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Customer Service Specialist
Delta Global Services
01.2022 - 03.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Streamlined communication processes within the team by implementing new protocols that resulted in better collaboration among agents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Supported team members with escalated calls, ensuring satisfactory resolutions for both customers and the company.
Front Desk Agent
Marriott courtyard south lake Utah
07.2021 - 02.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Collected room deposits, fees, and payments.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Completed late check-ins and directed guests to rooms and facilities.
- Coordinated with vendors for repair and maintenance of hotel.
- Prepared reports on guest satisfaction levels and other metrics.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
Associate of Arts - Business Administration And Management
William Penn University
Oskaloosa, IA09-2023
High School Diploma -
Sacred Heart Academy
05-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Database entry
- Excel spreadsheets
- Dedicated team player
- Records management
- Spreadsheet management
- Coordination
- Project management
Timeline
Administrative Assistant
Project Kept Texas
05.2024 - Current
Customer Service Specialist
Delta Global Services
01.2022 - 03.2023
Front Desk Agent
Marriott courtyard south lake Utah
07.2021 - 02.2022
Assistant Manager
Dominate Enterprise
05.2021 - 05.2024
High School Diploma -
Sacred Heart Academy
Associate of Arts - Business Administration And Management
William Penn University
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