TEACY BISHOP
Jackson,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arrow Waste
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bakery Clerk
Ingles Markets Inc
08.2022 - 04.2023
- Decorated cakes and merchandised quality bakery goods to provide maximum customer experience
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales
- Provided customer service to promote guest satisfaction, brand loyalty and consistent revenue.
Server
Mcks BBq
09.2021 - 06.2022
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Culinary Lead
Kings Island Amusement Park
05.2021 - 12.2021
- Led and developed grill and prep teams
- Communicated verbally and worked cooperatively with employees and customers
- Anticipated and solved problems by taking decisive action
- Stayed current on food technologies and products
- Maintained proper storage, prep and service procedures and maintained equipment and workspaces to drive sanitary conditions
- Established day's priorities and delegated tasks, taking into account daily events, business levels and forecasts.
Production Manager
Pizza Hut
02.2018 - 11.2021
- Resolved issues quickly to maintain productivity goals
- Managed continuous improvement initiatives to drive gains in quality, flow and output
- Reviewed work for quality and compliance with company standards and design specifications
- Standardized production procedures, job roles and quality assurance guidelines
- Assessed manufacturing processes and recommended improvements to increase productivity.
Education
High School Diploma -
Edgewood High School
Trenton, OH05.2022
Skills
- Merchandise Recomendations
- Engaging with Diverse Customers
- Sales and Promotions
- Warm and Friendly
- Specials Promotion and Upselling
- Dining Room Cleaning and Upkeep
- Timesheet Organization
- Optimal Inventory Levels
- Production and Time Sequencing
- Staffing Requirement Determination
- Call Volume and Quality Metrics
- Microsoft Word
Certification
servesafe mangers
Timeline
Customer Service Representative
Arrow Waste
05.2023 - Current
Bakery Clerk
Ingles Markets Inc
08.2022 - 04.2023
Server
Mcks BBq
09.2021 - 06.2022
Culinary Lead
Kings Island Amusement Park
05.2021 - 12.2021
Production Manager
Pizza Hut
02.2018 - 11.2021
High School Diploma -
Edgewood High School
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