Teaira Oliver
Windsor Mill,MD
Summary
Dynamic manager with expertise in staffing and transportation operations, combined with hands-on experience in childcare supervision and individuals with disabilities. Proven ability to enhance operational efficiency while ensuring the safety, well-being, and development. Skilled in creating structured environments, managing daily routines, coordinating teams, and maintaining compliance with regulatory standards. Strong communicator with a track record of building positive relationships with families, staff, and stakeholders.
Overview
21
21
years of professional experience
Work History
Manager of Staffing and Transporation
Opportunity Builders Inc
02.2017 - Current
- Oversee staffing operations for programs supporting individuals with developmental disabilities, ensuring appropriate staff-to-client ratios in compliance with Developmental Disabilities Administration (DDA) regulations
- Recruit, hire, train, and supervise direct support professionals (DSPs) and transportation staff to deliver high-quality, person-centered care
- Develop and manage staff schedules to ensure 24/7 coverage across day, and community-based services
- Coordinate transportation services for individuals to day programs, employment sites, and community activities
- Ensure all transportation operations comply with safety standards, including vehicle inspections, driver certifications, and secure transport protocols
- Monitor and maintain compliance with DDA policies, Medicaid waiver requirements, and state/federal regulations
- Collaborate with case managers, families, and interdisciplinary teams to align staffing and transportation with individual service plans (ISPs)
- Respond to staffing shortages, call-outs, and transportation disruptions with contingency planning and real-time problem solving
- Track and analyze staffing patterns, overtime, and transportation efficiency to improve service delivery and control costs
- Manage budgets related to staffing, payroll, and transportation operations, including fleet maintenance and fuel usage
- Ensure proper documentation of staff credentials, training (e.g., CPR/First Aid, behavioral support), and transportation logs
- Promote a culture of safety, dignity, and inclusion for individuals served
- Address employee performance, coaching, and disciplinary actions as needed
- Implement process improvements to enhance reliability, client satisfaction, and regulatory compliance
- Transportation training
Administrative Secretary
BCPS
08.2011 - 02.2017
- Provide administrative support to school leadership, including the principal and administrative staff
- Manage front office operations, serving as the first point of contact for students, parents, and visitors
- Answer and direct phone calls, emails, and in-person inquiries in a professional and timely manner
- Maintain student records, attendance logs, and confidential files in compliance with school policies and privacy regulations
- Prepare correspondence, reports, meeting agendas, and official school documents
- Coordinate appointments, meetings, and school events, including parent-teacher conferences and staff meetings
- Assist with student enrollment, registration, and withdrawal processes
- Monitor daily attendance and communicate with parents/guardians regarding absences or tardiness
- Handle incoming and outgoing mail, supplies, and inventory for the main office
- Support teachers and staff with administrative needs such as copying, filing, and scheduling
- Process forms, purchase orders, and basic bookkeeping or data entry tasks
- Ensure compliance with district policies and maintain accurate documentation
- Manage emergency contact information and assist with school safety procedures
- Utilize school management systems and office software (e.g., Microsoft Office, student information systems)
Daycare Provider
Kozy Kare Daycare
03.2005 - 07.2011
- Supervise and ensure the safety and well-being of children at all times
- Create a nurturing, positive, and engaging environment that supports children’s emotional and social development
- Plan and implement age-appropriate activities, including play, learning exercises, and creative projects
- Assist with daily routines such as meals, naps, toileting, and hygiene
- Monitor children’s behavior and development, reporting concerns to parents or supervisors
- Maintain a clean, organized, and safe childcare environment in accordance with health and safety regulations
- Communicate regularly with parents/guardians about their child’s progress, needs, and daily activities
- Support early childhood development through structured learning and play-based experiences
- Administer basic first aid when necessary and respond appropriately to emergencies
- Maintain accurate records, including attendance, incidents, and developmental observations
- Promote positive behavior using appropriate guidance and discipline techniques
- Ensure compliance with state licensing requirements and childcare policies
- Work collaboratively with other staff members to support program goals and daily operations
Education
High School Diploma -
Lake Clifton Eastern High School
Baltimore, MD06-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Performance management
- Staff development
- Policy implementation
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Expectation setting
Timeline
Manager of Staffing and Transporation
Opportunity Builders Inc
02.2017 - Current
Administrative Secretary
BCPS
08.2011 - 02.2017
Daycare Provider
Kozy Kare Daycare
03.2005 - 07.2011
High School Diploma -
Lake Clifton Eastern High School