Teaira Oliver
Windsor Mill,MD
Summary
Dynamic manager with expertise in staffing and transportation operations, combined with hands-on experience in childcare supervision and individuals with disabilities. Proven ability to enhance operational efficiency while ensuring the safety, well-being, and development. Skilled in creating structured environments, managing daily routines, coordinating teams, and maintaining compliance with regulatory standards. Strong communicator with a track record of building positive relationships with families, staff, and stakeholders.
Overview
21
21
years of professional experience
Work History
Manager of Staffing and Transporation
Opportunity Builders Inc
Millersville, MD
02.2017 - Current
- Oversee staffing operations for programs supporting individuals with developmental disabilities, ensuring appropriate staff-to-client ratios in compliance with Developmental Disabilities Administration (DDA) regulations
- Recruit, hire, train, and supervise direct support professionals (DSPs) and transportation staff to deliver high-quality, person-centered care
- Develop and manage staff schedules to ensure 24/7 coverage across day, and community-based services
- Coordinate transportation services for individuals to day programs, employment sites, and community activities
- Ensure all transportation operations comply with safety standards, including vehicle inspections, driver certifications, and secure transport protocols
- Monitor and maintain compliance with DDA policies, Medicaid waiver requirements, and state/federal regulations
- Collaborate with case managers, families, and interdisciplinary teams to align staffing and transportation with individual service plans (ISPs)
- Respond to staffing shortages, call-outs, and transportation disruptions with contingency planning and real-time problem solving
- Track and analyze staffing patterns, overtime, and transportation efficiency to improve service delivery and control costs
- Manage budgets related to staffing, payroll, and transportation operations, including fleet maintenance and fuel usage
- Ensure proper documentation of staff credentials, training (e.g., CPR/First Aid, behavioral support), and transportation logs
- Promote a culture of safety, dignity, and inclusion for individuals served
- Address employee performance, coaching, and disciplinary actions as needed
- Implement process improvements to enhance reliability, client satisfaction, and regulatory compliance
- Transportation training
Administrative Secretary
BCPS
Woodlawn, MD
08.2011 - 02.2017
- Provide administrative support to school leadership, including the principal and administrative staff
- Manage front office operations, serving as the first point of contact for students, parents, and visitors
- Answer and direct phone calls, emails, and in-person inquiries in a professional and timely manner
- Maintain student records, attendance logs, and confidential files in compliance with school policies and privacy regulations
- Prepare correspondence, reports, meeting agendas, and official school documents
- Coordinate appointments, meetings, and school events, including parent-teacher conferences and staff meetings
- Assist with student enrollment, registration, and withdrawal processes
- Monitor daily attendance and communicate with parents/guardians regarding absences or tardiness
- Handle incoming and outgoing mail, supplies, and inventory for the main office
- Support teachers and staff with administrative needs such as copying, filing, and scheduling
- Process forms, purchase orders, and basic bookkeeping or data entry tasks
- Ensure compliance with district policies and maintain accurate documentation
- Manage emergency contact information and assist with school safety procedures
- Utilize school management systems and office software (e.g., Microsoft Office, student information systems)
Daycare Provider
Kozy Kare Daycare
Gwynn Oak, MD
03.2005 - 07.2011
- Supervise and ensure the safety and well-being of children at all times
- Create a nurturing, positive, and engaging environment that supports children’s emotional and social development
- Plan and implement age-appropriate activities, including play, learning exercises, and creative projects
- Assist with daily routines such as meals, naps, toileting, and hygiene
- Monitor children’s behavior and development, reporting concerns to parents or supervisors
- Maintain a clean, organized, and safe childcare environment in accordance with health and safety regulations
- Communicate regularly with parents/guardians about their child’s progress, needs, and daily activities
- Support early childhood development through structured learning and play-based experiences
- Administer basic first aid when necessary and respond appropriately to emergencies
- Maintain accurate records, including attendance, incidents, and developmental observations
- Promote positive behavior using appropriate guidance and discipline techniques
- Ensure compliance with state licensing requirements and childcare policies
- Work collaboratively with other staff members to support program goals and daily operations
Education
High School Diploma -
Lake Clifton Eastern High School
Baltimore, MD06-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Performance management
- Staff development
- Policy implementation
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Expectation setting
Timeline
Manager of Staffing and Transporation
Opportunity Builders Inc
02.2017 - Current
Administrative Secretary
BCPS
08.2011 - 02.2017
Daycare Provider
Kozy Kare Daycare
03.2005 - 07.2011
High School Diploma -
Lake Clifton Eastern High School