Te'Airra Jones
Greensboro,NC
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Knowledgeable in recruiting staff and handling customer complaints. Oversees employee performance and tracks weekly progress to achieve defined objectives.
Overview
13
13
years of professional experience
Work History
Executive Housekeeping Manager
Courtyard Marriott
Greensboro , NC
08.2024 - Current
- Prepared and distributed assignment sheets to assigned staff.
- Developed strategies to increase efficiency while reducing costs within the department.
- Created schedules for staff to ensure adequate coverage at all times.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
Assistant General Manager
Mainstay Suites Greensboro
Greensboro, North Carolina
11.2023 - 08.2024
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Monitored inventory levels and placed orders for new stock as needed.
- Prepared weekly schedules for staff members based on their availability.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
Guest Service Representative
Quality Inn & Suites
Greensboro, NC
07.2018 - 01.2024
- Developed customer relationships and ensured satisfaction with services.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Responded promptly to customer inquiries and complaints in a professional manner.
Housekeeping Manager
Marriott International, Inc.
High Point, North Carolina
08.2017 - 11.2019
- Supervised, trained, evaluated and scheduled staff of 10 housekeepers daily.
- Performed quality control inspections for guest rooms and public areas.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
Guest Service Representative
Ohenry Hotel
Greensboro, NC
02.2012 - 05.2017
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Assisted guests with check-ins and check-outs in a timely manner.
Education
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Ben L Smith High School
2010
Associate of Applied Science - Nursing
Guilford Technical Community College
Skills
- Problem Solving
- Collaboration
- Self Confidence
- Leadership
- Creativity
- Adaptability
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
Timeline
Executive Housekeeping Manager
Courtyard Marriott
08.2024 - Current
Assistant General Manager
Mainstay Suites Greensboro
11.2023 - 08.2024
Guest Service Representative
Quality Inn & Suites
07.2018 - 01.2024
Housekeeping Manager
Marriott International, Inc.
08.2017 - 11.2019
Guest Service Representative
Ohenry Hotel
02.2012 - 05.2017
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Ben L Smith High School
Associate of Applied Science - Nursing
Guilford Technical Community College