Teal Armagost
Fort Mohave,AZ
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Casino Rep Assistant-
Gamblers Express, Inc.
05.2019 - Current
- Scheduling hotel, dinner, transportation and casino offer reservations. As well as tour & travel arrangements, commercial seat blocks, splinter air groups, casino credit line activation, representative coding for Casino & Charter Program players
- Wide variety of computer systems used: Salesforce, Dropbox, Microsoft Office 365, and many more.
- Reservation bookings for over 5 major cruise lines
- Affiliate partner with Caesars Entertainment Casinos & Hotels
Animal Shelter Assistant
Bullhead City Animal Shelter
08.2023 - Current
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Database knowledge for intake forms, medical records, adoption papers, marketing, and banking systems.
- Knowledge of city and state animal ordinances, animal license regulations, properly clean & disinfect cages & kennels
- Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
Pet Sitting/ Dog Walking
ROVER.com & T's Pet Care
01.2014 - Current
- Overnight pet care, pet day care services, dog walking
- See Rover.com Teal Armagost for outstanding reviews
Food Delivery
Door Dash
04.2021 - 04.2023
- Dedicated and action-oriented, strong attention to detail and accuracy while providing excellent customer service
National Casino Marketing Host
Harrah's & Harvey's Hotel
10.2017 - 05.2019
- Targeting, developing, and assessing new business relationships within the NCM Corporate Network, Bus Operations and Air Programs to effectively meet required sales benchmarks
National Casino Marketing Admin
Harrah's & Harvey's Hotel
09.2015 - 09.2017
- Make reservations for guests in restaurants, limo's, entertainment shows, and upcoming hotel visits
- Use wide variety of computer systems: CMS, LMS, EMS, Reservations, Microsoft Word, Excel & Office, Salesforce
VIP Coordinator
Harrah's & Harvey's Hotel
10.2012 - 08.2015
- Arranging VIP guest requests, reservations, transportation, and service amenities
Casino Slot Host
Harrah's & Harvey's Casino
06.2012 - 09.2012
- Accurate money handling with jackpot payouts and money exchanges
- Provided exceptional customer care, leading to an increase in positive customer feedback scores and overall satisfaction ratings.
Cafeteria Worker
Consolidated Management Company
10.2011 - 05.2012
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
Line Cook
Red Robin
11.2010 - 12.2011
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Hotel Management Intern
Hilton Garden Inn
05.2010 - 08.2010
Cafeteria Worker
University Dining Services
10.2008 - 05.2010
- Worked with students from over 30 different countries around the world
Education
Bachelor of Science - Hotel, Restaurant, And Tourism Management
University of Wisconsin-Stout
Menomonie, WI05.2012
Skills
- Over fifteen years of hospitality field experiences; noted for excellent customer service, dedication, and reliability
- Excellent organizational, problem solving, interpersonal and communication skills
Websites
Certification
- CPR/AED, 2022-2024
- SERV Safe Food Handler, 2023-2026
Activitiesinvolvement
- Food for Families Volunteer, Bullhead City, AZ, 2024 - Present
- Keep Tahoe Blue Volunteer, 2019 - Present
- HERO Volunteer Program Harrah's Lake Tahoe, 2015 - 2019
- Court Appointed Support Advocate (CASA), El Dorado County, 2013 - 2015
- American Hotel Lodging Association, Attended ARDA World Conference in Orlando, FL, 2010
- Club Managers Association of America, 2009 - 2010
- Gamma Sigma Sigma - National Service Sorority, 2008 - 2010
- Dunn County Humane Society Volunteer, 2011 - 2012
Timeline
Animal Shelter Assistant
Bullhead City Animal Shelter
08.2023 - Current
Food Delivery
Door Dash
04.2021 - 04.2023
Casino Rep Assistant-
Gamblers Express, Inc.
05.2019 - Current
National Casino Marketing Host
Harrah's & Harvey's Hotel
10.2017 - 05.2019
National Casino Marketing Admin
Harrah's & Harvey's Hotel
09.2015 - 09.2017
Pet Sitting/ Dog Walking
ROVER.com & T's Pet Care
01.2014 - Current
VIP Coordinator
Harrah's & Harvey's Hotel
10.2012 - 08.2015
Casino Slot Host
Harrah's & Harvey's Casino
06.2012 - 09.2012
Cafeteria Worker
Consolidated Management Company
10.2011 - 05.2012
Line Cook
Red Robin
11.2010 - 12.2011
Hotel Management Intern
Hilton Garden Inn
05.2010 - 08.2010
Cafeteria Worker
University Dining Services
10.2008 - 05.2010
Bachelor of Science - Hotel, Restaurant, And Tourism Management
University of Wisconsin-Stout