Tean Hernandez
Aurora,CO
Summary
Dynamic and results-oriented professional with extensive experience in customer service and complaint resolution, honed at 24-7 Intouch and Papa John's Pizza. Excelled in maintaining high customer satisfaction, leveraging Microsoft Excel for efficient scheduling, and mastering CRM tools. Demonstrated exceptional prioritization and empathy, significantly enhancing customer loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
24-7 Intouch
10.2018 - 02.2019
Served as a customer service representative for Virgin Airlines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shift Leader
Papa John's Pizza
09.2006 - 01.2017
Served as a customer service representative for Virgin Airlines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
Weber State University
Ogden, UT08.1990
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Customer relationship management (CRM)
- Prioritization
- Live chat support
- Filing
Timeline
Customer Service Representative
24-7 Intouch
10.2018 - 02.2019
Shift Leader
Papa John's Pizza
09.2006 - 01.2017
GED -
Weber State University
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