Teana Griffith
Princeton,TX
Summary
Motivated and dependable individual eager to return to the workforce after dedicating time to raising a family. Recognized for strong interpersonal skills, time management, reliability, multitasking, patience, and problem solving skills. I am excited to apply these skills and contribute positively to an organization while continuing to grow professionally.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dairy Queen
Sheridan, Oregon
04.2019 - 07.2021
- Supervised shift operations to ensure efficient service and customer satisfaction.
- Trained new team members on food safety and customer service standards.
- Managed inventory levels and restocked supplies to support uninterrupted service during shifts.
- Resolved customer complaints with professionalism, ensuring satisfaction and loyalty.
- Collaborated with team members to maintain high-quality food preparation standards.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance, reinforcing adherence to company policies and enhancing team accountability.
Prior Authorization Specialist
Oregon Oncology Specialists
Salem, Oregon
08.2018 - 04.2019
- Reviewed patient insurance information for prior authorization requests.
- Communicated with healthcare providers to gather necessary documentation.
- Submitted authorization requests to insurance companies for approval.
- Monitored status of pending authorizations and follow up as needed.
- Utilized electronic health record systems to document authorization activities.
- Resolved issues related to denied or delayed authorizations promptly.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Input claim, prior authorization, and other important medical data into system.
Cashier
Dairy Queen
Sheridan, Oregon
06.2017 - 08.2018
- Operated cash register and processed customer transactions efficiently.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with menu selections and answered product-related questions.
- Promoted special offers and upsold menu items to enhance customer experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills, floors, dining area and food preparation spaces.
- Performed other duties as assigned by management.
Education
Willamina High School
Willamina, ORSkills
- Shift supervision
- Inventory management
- Food safety standards
- Schedule management
- Cash handling
- Team leadership
- Problem solving
- Attention to detail
- Effective communication
Timeline
Shift Leader
Dairy Queen
04.2019 - 07.2021
Prior Authorization Specialist
Oregon Oncology Specialists
08.2018 - 04.2019
Cashier
Dairy Queen
06.2017 - 08.2018
Willamina High School