TE'ANDRA KIRBY
Atlanta,GA
Summary
Customer-focused professional with a background in education, bringing strong communication, problem-solving, and relationship-building skills into customer service roles. Experienced in managing high volumes of interactions, resolving concerns efficiently, and explaining information clearly to meet customer needs. Known for staying organized, maintaining a positive attitude under pressure, and creating a supportive experience for every customer. Reliable, detail-oriented, and committed to delivering excellent service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Lead Teacher
Wheeless Road Elementary School
Augusta, GA
08.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Led grade-level meetings to discuss student performance and develop improvement strategies.
- Maintained detailed records and tracked progress to support communication and decision-making.
- Adapted communication and strategies to meet diverse needs.
Middle School Teacher
Spirit Creek Middle School
Augusta, GA
10.2022 - 07.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Led grade-level meetings to discuss student performance and develop improvement strategies.
- Maintained detailed records and tracked progress to support communication and decision-making.
- Adapted communication and strategies to meet diverse needs.
Customer Service Representative
Walmart Supercenter
Statesboro, GA
06.2019 - 08.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer inquiries and complaints ensuring high satisfaction levels.
- De-escalated customer concerns and provided solutions to turn negative experiences into positive outcomes.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented feedback mechanisms to improve service delivery and customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Master of Arts - Teaching Elementary Education
Georgia Southern University
Statesboro, GA05-2025
Bachelor of Science - Biology
Georgia Southern University
Statesboro, GA05-2022
Associates of Arts - undefined
East Georgia State College
Statesboro, GA12-2020
High School Diploma - undefined
Hephzibah High School
Hephzibah, GA05-2017
Skills
- Relationship building
- Customer service
- Active listening
- Critical thinking
- Time management
- Problem-solving
- Conflict resolution
- Verbal and written communication
- Data Tracking
- Microsoft Excel
Timeline
Lead Teacher
Wheeless Road Elementary School
08.2023 - Current
Middle School Teacher
Spirit Creek Middle School
10.2022 - 07.2023
Customer Service Representative
Walmart Supercenter
06.2019 - 08.2022
Bachelor of Science - Biology
Georgia Southern University
Associates of Arts - undefined
East Georgia State College
High School Diploma - undefined
Hephzibah High School
Master of Arts - Teaching Elementary Education
Georgia Southern University