Teaona Williams
Las Vegas
Summary
Dynamic professional with extensive experience in customer service and operations management at ARCO AMPM. Proven track record in team leadership and problem-solving, enhancing store performance and customer satisfaction. Skilled in money handling and staff development, fostering a positive work environment that drives sales growth and operational efficiency.
Overview
2
2
years of professional experience
Work History
Assistant Manager
ARCO AMPM
551 N LAMB BLVD
07.2024 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Operating the cash register, handling transactions, ensuring accurate record keeping.
- stocking and cleaning replenishing shelves, preparing food and bake goods,.
- fuel transaction handling gas purchase, possibly assisting with fuel pump and taking reading
- other duties: ID check for alcohol & tobacco practicing suggestive selling minor repairs or maintenance
Lobby Ambassador
CIRCA CASINO
LAS VEGAS NV
11.2023 - 11.2024
- Monitored activity within the lobby area to proactively address any potential issues or concerns before they escalated into larger problems.
- Participated in regular team meetings and workshops, enhancing skills and sharing best practices for continued improvement in Lobby Ambassador performance.
- Developed rapport with frequent guests, offering personalized attention and fostering loyalty to the hotel brand.
- Facilitated the efficient flow of traffic through the lobby area, managing congestion during peak times and ensuring guest comfort.
- Promote Circa offerings and directions & assistance.
- collaborate with other departments such as spa and entertainment to ensure guest need.
- follow procedures and policies duties was assigned assist with other task as needed such as helping with check ins addressing guest complaints .
Education
GED -
Lemon Hill Skill Center
Sacramento, CA02-2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Goal setting
- Staff management
- Workload management
- Problem-solving
- Retail operations
- Team building
- Operations management
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
Timeline
Assistant Manager
ARCO AMPM
07.2024 - 06.2025
Lobby Ambassador
CIRCA CASINO
11.2023 - 11.2024
GED -
Lemon Hill Skill Center