Teara Watkins
Kansas City,MO
Summary
Results-driven professional with a strong foundation in customer service and claims investigations. Successfully managed inquiries, enhanced client satisfaction, and maintained organized documentation, seeking to apply these skills in a claims adjuster role.
Overview
13
13
years of professional experience
Work History
ADP Claims Adjuster
Liberty Mutual
Warrenville, Illinois
11.2015 - 09.2017
- Investigated accident details by reviewing police reports, photos, and conducting interviews
- Determined liability based on facts gathered from investigations
- Paid and negotiated settlements with claimants when appropriate
- Identified potential suspicious claims and referred to SIU and identified opportunities for third party subrogation
- Assessed coverage and policy limits to ensure compliance with claims regulations
- Set reserve limits within defined authority levels to manage claim costs effectively
- Responded to various written and telephone inquiries including status reports
- Documented claim progress and maintained accurate records throughout the process
Branch account executive 2
One Main Financial
Florence, SC
08.2014 - 08.2015
- Processed loan applications and evaluated customer creditworthiness, ensuring timely approvals
- Facilitated loan and insurance sales, enhancing client financial security
- Delivered solutions for delinquent accounts, effectively restoring payment status
- Assisted clients with account inquiries and financial product information
- Oversaw cash drawer operations for accuracy and accountability
Customer Service Representative
Citigroup
Kansas City, Missouri
10.2004 - 05.2013
- Provided exceptional customer service
- Resolved customer inquiries and delivered solutions that enhanced customer satisfaction
- Informed customers about current product features and introduced new products
- Achieved daily and monthly goals that contributed to company profitability
Training Support Personnel
Citigroup
- Mentored new hires while teaching company system and processes
- Assisted trainer in preparing new hires to successfully fulfill positions as customer service representative
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Executed daily operational tasks with precision at workplace
Education
Business Administration
University of Phoenix
kansas city, moBusiness Administration
University of Missouri
kansas citySkills
- Claims investigation
- Client relationship management
- Organizational management
- Time management
- Conflict resolution
- Verbal and Written communication
Timeline
ADP Claims Adjuster
Liberty Mutual
11.2015 - 09.2017
Branch account executive 2
One Main Financial
08.2014 - 08.2015
Customer Service Representative
Citigroup
10.2004 - 05.2013
Training Support Personnel
Citigroup
Business Administration
University of Phoenix
Business Administration
University of Missouri