Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Open To Work

Tearie Faust

Sandy,Utah

Work Preference

Desired Job Title

Customer Account ManagerSupervisor, Guest CommunicationsBusiness Services ManagerPractice ManagerManager, Client Relationship

Work Type

Full Time

Location Preference

On-SiteHybrid
Location: Sandy, UtahSalt Lake City, UT
Open to relocation: No

Salary Range

65000/yr - 200000/yr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsCareer advancementPersonal development programs

Summary

Results-driven customer management professional with extensive experience in customer relationship building. Known for consistently achieving high client satisfaction and retention. Valued for strong team collaboration and adaptability to changing needs, with expertise in strategic account management and problem-solving.

Overview

17
17
years of professional experience

Work History

Customer Account Manager

Tata Chemicals
Sandy, Utah
02.2023 - Current
  • Increased sales of the Company’s products and service by cultivating strong relationships with new and existing clients, resulting in an 8% increase in client retention and an up-sell in orders
  • Communicated clearly, both verbally and in written form to customers so there was a clear understanding of regulatory and shipping requirements.
  • Identified paths for continuous improvement of shipping process which resulted in an increase of 5% customer satisfaction.
  • Collaborated with cross functional specialists in sales to ensure that goals were being met. Reduced customer complaints by 10% through active monitoring of shipments and close communications with customers.
  • Analyzed market trends to identify growth opportunities, resulting in improved service offerings for clients.
  • Managed customer inquiries, ensuring timely and effective responses to enhance satisfaction.

Supervisor, Guest Communications

University of Utah Health
South Jordan, Utah
10.2020 - 01.2023
  • Facilitated communication between departments to streamline patient care initiatives.
  • Trained and mentored team members on best practices and operational standards.
  • Oversaw daily operations, ensuring adherence to policies and procedures.
  • Monitored performance metrics to identify areas for improvement and development.
  • Led training sessions aimed at enhancing team skills and knowledge retention.
  • Applied strong leadership talents and problem-solving skills to maintain team 100% efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Business Services Manager

Girl Scouts of Utah
Murray, Utah
05.2019 - 10.2020
  • Increased membership retention rates to 98%.
  • Prepared annual budgets and presented and coordinated with senior leadership.
  • Led strategic planning initiatives to enhance program delivery and operational efficiency.
  • Developed and implemented training programs for staff, fostering skill development and team cohesion.
  • Collaborated with cross-functional teams to identify opportunities for program growth and community engagement.

Practice Manager

Banfield Pet Hospital
West Jordan, Utah
12.2017 - 05.2019
  • Ability to work independently with general supervision in order to manage the office, vendors, hospital, supplies, and budget.
  • Fostered professional relationship with other stakeholders, including the veterinary medical team, field leadership, and corporate headquarters.
  • Supervised team of 25 pet care team members

Manager, Client Relationship

Gartner, Inc.
Midvale, Utah
06.2009 - 12.2017
  • Led a team of 10 Client Relationship Associates to meet and exceed expectations for usage and retention of the IT research product.
  • Worked collaboratively with colleagues, sales, research, product development, and other business partners.
  • Identified and defined problems and possible solutions independently, choosing among existing solutions to improved business processes for efficient and effective operation of the team by 10%.
  • Mentored junior staff, fostering a collaborative environment and promoting professional growth.
  • Conducted regular performance evaluations, providing constructive feedback to drive continuous improvement initiatives.

Education

Some College (No Degree) - Ongoing study

Salt Lake Community College

High School Diploma -

Jordan High School

Skills

  • Product Knowledge
  • Customer Satisfaction
  • Problem Solving
  • SAP, Salesforce and CRMs
  • Conflict Resolution
  • Time Management
  • Attention to Detail
  • Client relationship building
  • Teamwork and collaboration
  • Effective customer upselling
  • Persuasive communication
  • Order processing

Timeline

Customer Account Manager

Tata Chemicals
02.2023 - Current

Supervisor, Guest Communications

University of Utah Health
10.2020 - 01.2023

Business Services Manager

Girl Scouts of Utah
05.2019 - 10.2020

Practice Manager

Banfield Pet Hospital
12.2017 - 05.2019

Manager, Client Relationship

Gartner, Inc.
06.2009 - 12.2017

High School Diploma -

Jordan High School

Some College (No Degree) - Ongoing study

Salt Lake Community College

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Tearie Faust