TEASIA SMITH
Lizella,GA
Summary
Detail-oriented business professional experienced in managing time-sensitive operations and resolving complex issues in regulated environments. Excels in prioritizing demands, making decisions under pressure, and collaborating across teams to ensure compliance. Skilled in Microsoft Excel, Outlook, and Office Suite, with a commitment to safety and continuous improvement.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Analyst
Mutual of Omaha
10.2025 - Current
Customer Service Representative
ConnectRN
10.2022 - 12.2025
- Handled high-volume inbound calls, stayed calm, and de-escalated frustrated customers.
- Monitored service trends and maintained accurate customer records to identify improvement areas.
- Resolved billing disputes via Zendesk and phone, cutting repeat inquiries for those customers.
- Tracked service trends and kept accurate customer records.
- Updated Salesforce after each interaction to keep customer histories current.
- Resolved billing disputes via Zendesk and phone, reducing repeat inquiries for customers by clarifying issues.
- Managed high-volume inbound calls, de-escalating frustrated customers and ensuring positive outcomes.
Claims Service Specialist
Allstate
02.2025 - 09.2025
- Reviewed claims for accuracy and policy compliance.
- Investigated claimant statements and police reports to validate coverage and resolve disputed charges.
- Reconciled medical bills and provider statements using policy terms to adjust claim payouts accurately.
- Monitored key performance indicators to assess claims processing efficiency. to identify workflow improvements and enhance claims processing.
- Tracked KPIs and recommended workflow improvements.
- Investigated claimant statements and police reports to validate coverage and resolve disputes effectively.
- Communicated policy decisions to agents and claimants via email and phone, clarifying processes to minimize follow-up inquiries.
- Compiled detailed reports on claims status and adjustments. and maintained claim documentation.
Customer Service Representative
Anthem Blue Cross Blue Shield
08.2021 - 09.2022
- Managed high-volume member calls while ensuring accurate record-keeping for efficient service delivery.
- Assessed member needs, recorded service details, and maintained updated case notes for effective case management.
- Maintained accurate records of member interactions and services provided. that supported reporting and kept workflow moving.
Education
Master of Science - Business Administration And Management
Middle Georgia State University
Macon, GA 05.2026 - 08.2026
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
University of Phoenix
Phoenix, AZ 08.2022 - 03.2026
Mary Persons High School
Forsyth, GASkills
- Customer Issue Resolution
- Records Management
- Data Management
- Workflow Optimization
- Operations Coordination
- CRM software
- Microsoft Office suite
- Microsoft Word
- Microsoft Outlook
- Teams
- Compliance
- Resource Planning
- Problem Solving
- Decision Making
- Team collaboration
- Communication skills
Timeline
Master of Science - Business Administration And Management
Middle Georgia State University
05.2026 - 08.2026
Customer Service Analyst
Mutual of Omaha
10.2025 - Current
Claims Service Specialist
Allstate
02.2025 - 09.2025
Customer Service Representative
ConnectRN
10.2022 - 12.2025
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
University of Phoenix
08.2022 - 03.2026
Customer Service Representative
Anthem Blue Cross Blue Shield
08.2021 - 09.2022
Mary Persons High School