Teaunya Edwards
Wichita,KS
Summary
Compassionate healthcare professional with a strong emphasis on patient care and follow-up management. Known for effective communication and collaboration with clinical teams to ensure adherence to treatment protocols and enhance patient education.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Ascension Medical Group
04.2026 - Current
- Assisted patients with appointment scheduling and registration processes.
- Verified insurance information to ensure accurate billing and coverage.
- Provided exceptional customer service, addressing patient inquiries effectively.
- Collaborated with clinical staff to facilitate seamless patient flow.
Advanced Medical Support Assistant
Robert J Dole Veterans Administration Hospital
03.2023 - 04.2026
- Responsible for Consult management for over 90 Behavioral Health providers and social workers utilizing Vista Scheduling Enhancements.
- Address open encounters in a timely manner.
- Report Consult totals daily, to be reviewed by the leadership team. Examine and document electronic health records for patients using the Computerized Patient Record System.
- Execute given responsibilities in a way that supports excellent patient care, exemplary customer service dedicated to supporting veterans.
- Assist with administrative procedures, such as greeting patients, answering phones and message distribution to the proper personnel within or outside the clinic.
Community Care Coordinator
Grace Med
09.2015 - 03.2023
- Coordinated care plans by collaborating with healthcare providers and community resources.
- Managed patient follow-ups to ensure adherence to treatment protocols and improve health outcomes.
- Developed educational materials for patients to enhance understanding of healthcare services available.
- Facilitated support groups, fostering a sense of community among patients and caregivers.
Education
Bachelor of Arts - Business Administration
Friends University
Wichita, KS05-2024
Associate of Arts - Health Care Administration
Blinn College
Brenham, TX05-2006
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Scheduling multiple appointments for multiple providers
- Verbal and written communication
- Health insurance knowledge
- Appointment reminders
- Patient feedback management
- Complaint processing
Timeline
Patient Access Representative
Ascension Medical Group
04.2026 - Current
Advanced Medical Support Assistant
Robert J Dole Veterans Administration Hospital
03.2023 - 04.2026
Community Care Coordinator
Grace Med
09.2015 - 03.2023
Bachelor of Arts - Business Administration
Friends University
Associate of Arts - Health Care Administration
Blinn College