TED B. HARRISON, JR.
OXFORD,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. My goal is to obtain a position at a well-respected and methodically managed automotive dealership where I can maximize my talents as well as continue to grow professionally.
Overview
26
26
years of professional experience
Work History
General Sales Manager
RDS Auto Group - RDS INEOS Grenadier
01.2022 - Current
- Developed a new brand from scratch resulting in a 3rd in the nation rating
- Lead and manage a team of 5 sales professionals, ensuring the achievement of monthly, quarterly, and annual sales targets while maintaining a high level of customer satisfaction
- Developed and trained a service team of 6, creating service procedures and policies to work within manufacturer guidelines
- Develop and implement effective sales strategies resulting in becoming the most profitable dealership in our group
- Oversee day-to-day operations of the sales department, including inventory management, pricing strategies, and promotional campaigns
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Executive Manager
RDS Auto Group - Nissan of the Main Line
01.2021 - 01.2023
- Hired, Lead, and managed a team of 30 plus members
- Implemented dealership policies and procedures, focusing on customer service and a customer first mindset leading us to win the Award of Excellence in our first year of business
- Attended all Nissan Executive Management training sessions to improve my skill set
- Worked closely with manufacturer representatives to secure a steady flow of inventory
- Worked closely with controller to develop monthly budgets and expense control
- Worked with management team to monitor pre owned turn time, finance CIT’s, and new car inventory
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Improved brand awareness by monitoring marketing campaigns and fostering membership acquisitions and business development.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Certified Pre Owned Sales Manager
RDS Auto Group - McLaren Philadelphia
05.2020 - 12.2021
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Utilized my experience to set company pre owned gross records and move McLaren Philadelphia to number one in the country.
Service Manager
Stillman Volvo Cars
01.2019 - 01.2020
- Increased departmental revenue by 9% YOY
- Improved CSI national ranking from 149 in the country to 58 within 6 months
- Streamlined service processes and increased employee moral
- Lowered warranty expenses and controlled warranty procedure
- Handled customer complaints and managed customer satisfaction
- Created procedures and policies to better define department purpose
- Managed team of 20 employees
- Attend and participate in NCM Dealer 20 Group
Pre-Owned Sales Manager
Stillman Volvo Cars
01.2014 - 01.2019
- Increased department revenue by 30% YOY
- Increased monthly unit sales YOY
- Elevated dealership to #8 in national CPO sales rankings
- Managed reconditioning of inventory to maximize profit and lower expenses
- Created and promoted monthly specials to drive customer traffic
- Sourced inventory for sale
- Motivated and trained sales staff on tactics to increase sales
- Attend and participate in NCM Dealer 20 Group
Volvo Master Technician
Stillman Volvo Cars
01.2008 - 01.2014
- Completed all training with top honors
- Diagnosed and repaired problem vehicles
- Mastered efficiency and productivity
- Interacted with customers to solve complex issues
Mercedes Benz Master Technician
Mercedes Benz of West Chester
01.1999 - 01.2007
- Team Leader overseeing the productivity of 7 fellow technicians
- Managed work flow and customer contact
- Diagnosed and repaired vehicles
- Specialized in Drivability Issues and complex diagnosis
Education
GMEP Diploma - Automotive Executive Management
NCM Associates
Kansas City, MO02-2024
Degree in Automotive Repair/Diagnostics - Automotive
Automotive Training Center
Exton, PA07-1998
Skills
- Inventory Management
- Business Development
- Marketing support
- Goal setting
- Sales analytics
- Customer Relationship Management
- Conflict Resolution
- Analytical
- Resourceful
- Goal Oriented
- Team development
- Employee motivation
Accomplishments
- Achieved Nissan's "Award of Excellence" by meeting and exceeding Nissan set sales, service and CSI goals with accuracy and efficiency.
- Named Employee of the year at 2 organizations
- Moved Volvo store CPO ranking from #97 to #6 in the US within 1 year
- Increase Volvo Service CSI rating from #149 to #58 within 6 months
- Increased CPO sales to move McLaren Philadelphia from #23 to #1 in the us helping to get us named "Dealer of the Year"
Timeline
General Sales Manager
RDS Auto Group - RDS INEOS Grenadier
01.2022 - Current
Executive Manager
RDS Auto Group - Nissan of the Main Line
01.2021 - 01.2023
Certified Pre Owned Sales Manager
RDS Auto Group - McLaren Philadelphia
05.2020 - 12.2021
Service Manager
Stillman Volvo Cars
01.2019 - 01.2020
Pre-Owned Sales Manager
Stillman Volvo Cars
01.2014 - 01.2019
Volvo Master Technician
Stillman Volvo Cars
01.2008 - 01.2014
Mercedes Benz Master Technician
Mercedes Benz of West Chester
01.1999 - 01.2007
GMEP Diploma - Automotive Executive Management
NCM Associates
Degree in Automotive Repair/Diagnostics - Automotive
Automotive Training Center
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