Ted Duncan
Sebring,FL
Summary
Dynamic sales professional with a proven track record at Ace Hardware, excelling in customer service and problem-solving. Leveraged strong negotiation skills to enhance customer satisfaction and drive repeat business. Successfully managed inventory and streamlined processes, contributing to increased sales engagement and operational efficiency.
Overview
20
20
years of professional experience
Work History
Sales Associate
Ace Hardware
03.2022 - Current
- Assisted customers in locating products and providing excellent service.
- Maintained accurate inventory levels through regular stock checks and reporting discrepancies.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Participated in promotional events, contributing to increased foot traffic and sales engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
HVAC Construction Estimator
DHR Mechanical Services
07.2006 - 03.2022
- Analyzed project specifications to develop accurate cost estimates for mechanical systems.
- Collaborated with project managers to ensure compliance with budgetary constraints and timelines.
- Reviewed and interpreted architectural drawings and blueprints to identify labor and material requirements.
- Prepared detailed bid proposals, outlining scope of work and pricing structures for prospective clients.
- Increased project accuracy by diligently reviewing plans and specifications for construction projects.
- Streamlined the bidding process by managing multiple subcontractor quotes and ensuring timely submissions.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Contributed to company growth by consistently winning bids through competitive pricing strategies and strong negotiation skills.
- Developed strong relationships with suppliers and subcontractors, negotiating favorable pricing agreements to reduce overall project costs.
Education
High School Diploma -
Sebring High School
Sebring, FLSkills
Customer service
Cold calling
Contact follow-up
Problem-solving skills
Timeline
Sales Associate
Ace Hardware
03.2022 - Current
HVAC Construction Estimator
DHR Mechanical Services
07.2006 - 03.2022
High School Diploma -
Sebring High School