TED LEE
Dublin,USA
Summary
Dynamic and results-oriented hospitality executive with over 20 years of restaurant and food and beverage operations. Expertise in P&L ownership, driving sales growth, and developing high-performing teams through effective turnaround strategies. Committed to enhancing operational efficiency and elevating guest satisfaction while cultivating a collaborative culture that prioritizes accountability and service excellence. Service-focused General Manager adept at optimizing resource utilization to meet operational demands and foster customer loyalty for sustained repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Market Broiler
Fremont, CA
02.2024 - Current
- Cultivate a culture of collaboration, respect, safety, and high achievement.
- Exceeded KPIs through coaching, P&L oversight, and team performance management.
- Increased net sales by 6% through strategic upselling and operational optimization.
- Led operational strategies, enhancing customer satisfaction and service efficiency.
- Developed training programs, improving staff performance and retention rates.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Omakase Restaurant Group
San Francisco, CA
10.2022 - 11.2023
- Directed business strategy, compliance, and team leadership.
- Maintained 99% health score and zero violations; upheld 4.8-star average review.
- Revamped training protocols and menu offerings to align with guest trends.
- Secured OpenTable recognition as a Top 10 SF restaurant in 2023.
Certified Training General Manager
Buffalo Wild Wings (Inspire Brands)
San Francisco Bay Area
10.2019 - 10.2022
- Led multiple store operations and acted as interim District Manager.
- Delivered 12% sales growth while maintaining strict cost controls.
- Recognized for outstanding leadership with Sportsmanship Award and LEAD Program selection.
- Developed and implemented training programs to enhance employee performance and operational efficiency.
- Evaluated training effectiveness through feedback and assessments, driving continuous improvement in program delivery.
- Mentored and coached new managers , fostering a culture of excellence within the organization.
General Manager
Sodexo – The Club at SJC Airport
San Jose, CA
06.2018 - 10.2019
- Managed upscale airport lounge food & beverage operations.
- Trained staff in safety, etiquette, and guest service standards.
- Led business planning and partnered with airport, airline, and client stakeholders.
- Opened second lounge location in 2019, overseeing all planning and construction.
General Manager
Benihana
Burlingame, CA
03.2014 - 05.2018
- Oversaw operations of $8M+ revenue restaurant with multiple dining departments.
- Boosted MCE by 10% and maintained a 94 GEM (Guest Experience) score.
- Identified profit drivers through P&L analysis and strategic implementation.
- Ranked 5th in national sales performance among all company locations.
Skills
- Microsoft Office
- Aloha
- Toast
- Altametrics
- Workday
- Paylocity
- HotSchedules
- Leadership and team building
- Operations management
- Team player
- Training and development
- P&L management
Accomplishments
- Increased net sales by 6% YoY at Market Broiler in Fremont by implementing server upsell training, optimizing BOH efficiency, and launching team incentives.
- Delivered 10.5% YoY sales growth at Buffalo Wild Wings while leading food and bar cost control with
- Achieved 100% scores on both Ecosure Food & Physical Safety audits at Sodexo (SJC).
- Earned Top 10 SF Restaurant (OpenTable, 2023) recognition for Omakase Restaurant Group with zero health violations and a 4.8-star average review.
- Selected for the national LEAD program and awarded the 2021 Sportsmanship Award at Buffalo Wild Wings.
- Ranked 5th nationwide in annual sales performance at Benihana, managing $8M+ annual revenue location.
Certification
- ServSafe Manager Certificate
- ServSafe Alcohol
- OSHA 10
LANGUAGES
English (Fluent)
Mandarin Chinese (Fluent)
Japanese (Conversational)
Spanish (Conversational)
Timeline
General Manager
Market Broiler
02.2024 - Current
General Manager
Omakase Restaurant Group
10.2022 - 11.2023
Certified Training General Manager
Buffalo Wild Wings (Inspire Brands)
10.2019 - 10.2022
General Manager
Sodexo – The Club at SJC Airport
06.2018 - 10.2019
General Manager
Benihana
03.2014 - 05.2018
CORE COMPETENCIES
- Full P&L Management
- High-Volume & Multi-Unit Operations
- Leadership Development & Team Building
- Guest Experience & Brand Reputation
- Cost Control & Financial Performance
- Health & Safety Compliance
- SOP Implementation
- Strategic Planning & Business Execution